Salesforce Service delivery manager

• Project & Delivery Oversight: Manage complete delivery of Salesforce projects (Sales Cloud, Service Cloud, Experience Cloud or other industry cloud)
• Track rom scope definition to deployment / release cycles
• Stakeholder Management: Strong communication between business leaders and technical teams by translating commercial priorities as trackable action items
• Team Leadership: Capacity planning, resource onboarding, Mentor and coach team members from administrators, developers, and analysts and others
• Governance & Best Practices: Enforce architectural standards, release management, CI/CD pipelines, and security compliance across the Salesforce ecosystem.
• Strong understanding of Salesforce ecosystems architectures to estimate efforts and track risk and deliverables
• Financial & Operational Metrics: Oversee budget adherence, P&L responsibility, and continuous improvement in incident resolution and platform stability

Overall service delivery & engagement management, governance (Incident/Problem/Change), SLA ownership, stakeholder & escalation management, capacity/commercial governance, Sales Cloud, Service Cloud, CPQ, Experience Cloud

SF platform awareness, Dev Ops/release oversight, reporting & continuous service improvement (CSI), Copado, Conga, Docu Sign, Adobe Sign

12+ years in IT with a minimum of 3–5 years focusing on Salesforce delivery, project management

Solid understanding of the Salesforce platform (declarative tools, flows, integrations, and data models) and Agile methodologies

Proficiency with tracking tools like Jira, Confluence, or Azure Dev Ops

Salesforce Administrator, Service Cloud Consultant, or professional project management credentials (PMP, CSM) will be advantage