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ServiceNow CSM Process Consultant
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-01
Listing for:
TESTQ Technologies
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Consultant, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
- Minimum 5 years of Business Process Consulting experience.
- Proven experience leading Service Now process implementation and improvement engagements.
- Strong ability to analyze business challenges and recommend strategies aligned to desired business outcomes.
- Experience working directly with senior stakeholders, sponsors, and business process owners.
- Demonstrated experience working within Agile/Scrum environments.
- Strong understanding of Customer Service Management (CSM) processes and Service Now capabilities.
Skills:
- Service Now Customer Service Management (CSM)
- Business Process Consulting
- Agile Methodology
- ITIL Foundation Certification
- Service Now System Administrator Certification
- Now Create Certification
- Service Now Product Implementation Certification
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