Buyside Production Support Representative, Enterprise Services Financial Solutions

Buyside Production Support Representative Enterprise Services - Financial Solutions

Location

London

Business Area

Sales and Client Service

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Description & Requirements

This is an exciting opportunity to grow your career in the financial and technical services capital markets buy side and sell side professionals strive to achieve automation across multiple asset classes by building and supporting secure connections to Bloomberg. Our Enterprise Technology Services (ETEC) team is responsible for ensuring connectivity stability and reliability of virtually all Bloomberg Enterprise products.

Financial firms rely on dozens of critical systems to develop and execute strategies evaluate risk supervise P&L run sales and trading and handle settlement. The constant challenge is the complexity of integrating these systems so that data moves correctly across the enterprise at higher speeds and lower costs. Building solutions in-house can take a large team and a larger investment. Integrators and consultants may not understand a firms business model or data.

Thats where we come in.

Within Enterprise Technology we help firms handle that complexity. Providing common tools services and expertise we enable firms to simplify technology management. This ultimately drives lower total cost of ownership faster time to market and improved transparency. With our record of accomplishment in delivering hosted solutions and our understanding of Capital Markets we believe we are uniquely positioned to help clients with integration challenges.

Whats the role

As an Enterprise Technology Service Representative in our team you are vital in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and products. You will join our tight-knit team providing technical application escalated connectivity and integration support. You will be a trusted authority for fixing resolving and owning issues impacting our clients directly. You will be handling inquiries supporting a variety of ETL (Extract Transform Load) workflows between Bloomberg and client systems.

You will interact with clients who code against various Bloomberg specifications as well as handling connectivity application and integration inquiries via multiple methodologies including MQ XML SFTP FIX Web APIs and SWIFT.

You will be asked to establish and develop trusted relationships with a subset of clients and provide technical application support and integration assistance to those customers. Ensuring their connections and workflows are reliable and stable will be your main objective.

Additionally you will help to drive the direction of our products by collaborating closely with Business Managers Product Managers and Engineers based on client feedback.

Who you are:

You come to work with a purpose passionate about technology and offering our clients an excellent experience. Someone that is naturally curious a strong problem solver and is willing to tackle new challenges and thrives with change. Youll be strategically focused on the overall customer experience as well as developing a strong relationship with them from handling production support issues through to proactive engagements with existing clients.

We encourage you to challenge the status quo and support your colleagues to innovate learn and deliver the best service possible.

Well trust you to:

• Provide an outstanding level of production support to our client base
• Demonstrate proactivity and ownership of client reported issues and projects
• Analyse and tackle issues related to our enterprise product suite and examine their root cause and offer a solution in a timely manner working directly with customers and internal partners across functions
• Work closely with our clients and our internal product trade-desk and engineering groups to facilitate speedy resolution to issues
• Tailor your communication according to the client audience for both technical and non-technical users including objection handling
• Communicate optimally in written correspondence with our customers and business partners
• Examine root cause statistics for trends in production issues partnering with clients to ensure preventative measures are implemented following standard methodologies
• Understand and communicate technology roadmaps to clients so there is both transparency and alignment between our organizations

• Experience working in similar electronic trading application or OMS application support roles
• Demonstrable understanding of Message Protocols with a focus on MQ
• An understanding of the financial markets and financial asset classes / products
• Ability to remain calm under pressure work with a sense of urgency multi-task and optimally prioritise work within a dynamic changing environment utilising ITIL best practices
• Demonstrated history of solving sophisticated problems with a keen eye for detail and strong analytical attitude
• Interest and aptitude in technology with a basic understanding of connectivity and…