Marketing Operations Manager

Location:
London

Weekly office requirement:
Hybrid 2 days/week

Employment type:
Permanent

Run the engine behind our go-to-market and build it as you go. Youll own our marketing tech stack and the automations that connect it. Data flows cleanly between systems leads move fast and land in the right place and every campaign is measurable. You keep the machine running today and youre trusted to push it forward tomorrow: building the agents and AI-powered workflows many of them running on Claude that give our GTM teams an edge.

This role carries real leverage. Its central to our FY27 goal of accelerating GTM execution through smarter operations. Youll keep our systems trustworthy automate the manual work and speed leads through the funnel which frees the wider team to chase the bigger strategic bets. Youll report to the Marketing Operations Director collaborating deeply with Revenue Operations and Sales Operations on GTM optimisation and work across Marketing Revenue and Product right at the heart of how GWI turns human insight into pipeline.

• Build AI-powered GTM automation and agents.Turn manual work into systems that scale. Youll automate enrichment routing the value-proposition engine and creative enablement using Clay Zapier Claude and our wider AI stack. This is where you push the edges: prototyping agentic workflows and showing the wider GTM teams whats now possible.
• Speed up lead velocity and routing. Sharpen our scoring models and tune routing in Lean Data. Build AI-powered routing checks so there are fewer errors faster progression and sales time spent only on the leads worth chasing.
• Make attribution self-serve. Run Dreamdata to deliver account-level funnel and multi-touch allbound attribution the whole business can use. Youll also own the pipeline reporting that leadership and the board rely on.
• Operationalize account signals and market intent. Capture and wire up buyer and account signals from across the stack from website behavior and product usage to third-party intent so they flow into scoring routing and rep alerts. Turn raw intent into something the team can act on the moment an account heats up.
• Own the Hub Spot and Salesforce integration. Keep our two systems of record in sync: lifecycle stages lead status sync errors field audits and clean dedupe and deletion. Everything downstream depends on getting this right.
• Automate campaigns and events. Set up campaigns and the automations behind them in Hub Spot and Salesforce. Run tools like Qualified and Goldcast and own the reporting setup for the moments that matter.
• Power new product launches. Provide the operational backbone for coordinated launches: enablement campaign activation and the measurement that ties releases to pipeline and adoption.
• Run and govern the stack. Handle day-to-day admin across Hub Spot Salesforce Clay Zapier Lean Data Qualified Goldcast and Dreamdata. Manage access and seats support renewals and keep everything compliant and documented.
• Be the teams go-to for ops. Own the marketing operations triage queue the one reliable place for system campaign and data requests from across Marketing Revenue and Rev Ops.
• Document how it all works. Keep SOPs and process docs in Notion so systems and automations stay transparent repeatable and resilient.

What do I need to bring with me

Youre a hybrid: part commercial thinker part builder. Youve probably come from marketing ops sales ops or Rev Ops. You treat GTM like a design problem mapping the journey and building systems that scale rather than just wiring tools together. You think about ROI and you always ask whether a workflow actually helps someone close a deal.

You know your way around a modern martech stack and you go deep on Hub Spot in particular. Youre fluent in building workflows managing lifecycle stages and properties configuring lead scoring and keeping data clean ond the CRM youve worked across the tool types this role touches: marketing automation platforms (Hub Spot Marketo Pardot) lead routing (Lean Data) enrichment and data tooling (Clay Clearbit Zoom Info) attribution (Dreamdata Bizible) conversational and booking tools (Qualified Drift) and workflow automation (Zapier n8n).

You wont have used every one but you recognize the categories and you pick new platforms up fast.

Most of all youre curious and resourceful. You learn new tools by getting your hands dirty. A fast-moving landscape excites you rather than fazing you and you turn messy open-ended problems into something structured and testable. You already build with AI not just chat with it: chaining prompts wiring up agents and automating tasks that used to eat someones afternoon. Hands-on experience with an LLM like Claude ChatGPT or Gemini is a real plus.

Bonus points for:

• Built agentic workflows or AI automations that drove a real GTM outcome
• Deep Hub Spot experience ideally with admin-level configuration or certification
• Hands-on with Clay and workflow tools like Zapier…