Mandarin speaking IT Operator - Banking

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The Skills You'll Need: Mandarin and English fluent.

Solid helpdesk support, user account administration, IT assets management, meeting support, vendor coordination, and IT operations monitoring.

Your New Salary: Competitive Depending on experience

Fully office based

Start: ASAP

Permanent

Reports to: Deputy Head of IT

Mandarin speaking IT Operator - What You'll be Doing Each Day:

• Responsible for user support. Assisting employees with desktop setup, computer configuration, phone and network connection, software installation, system access provisioning, etc.
• Manage service desk mailbox, and assign tickets (both hotline and mailbox), responsible for escalation management, including identifying complex issue and escalating to specialized teams such as infrastructure team, security team and application team, as well as head and deputy head of IT.
• Responsible for documenting solutions in a knowledge base and providing basic user training to prevent recurring issues.
• Responsible for provisioning new employee onboarding, for AD and business system u...