Lead Product Analyst Business Operations Business

Were looking for a Lead Product Analysts to support our Business Operations team working on Wise Business our international business account.

The Wise Business account helps small and medium-sized businesses across the world focus on what matters most to them: growth.

An increasing share of our 625000 business customers and the 45000 businesses that join them every month trust Wise with their day-to-day finances.

The Business Operations team operates at the intersection of Product and Servicing ensuring that our servicing scales in line with the evolution of the product whilst tackling key pain points our customers experience in dealing with our servicing teams.

WHAT YOULL BE DOING

• Derive actionable insights from data to drive the teams strategy and inform product decisions.

• Establish clear goals define measurable KPIs and develop compelling narratives to help your team understand their progress.

• Ensure accurate impactful fast decision making with high quality analysis helping us to iterate faster.

• Build automated data pipelines and dashboards to minimise repetitive tasks and allow data self-serve.

• Identify & evaluate high impact opportunities find ways to support & accelerate or identify and advocate for better alternatives

• Take ownership of complex cross-team projects; in particular help product & operational teams across Wise Business better understand and size the impact of friction originating from their domains on customer retention so they can better prioritize fixing them.

Qualifications :

WHAT YOULL BRING

• Technical
  
  Skills:
  
  5 years experience in analytical roles with strong data analysis skills. Youre an expert in SQL and you know your way around BI platforms (Looker Tableau) to enable self-service analytics

• Ownership:
  You enjoy working independently in a fast-paced environment:
  Identifying impactful opportunities and making them happen triage requests by impact and you know when and how to adapt analysis scope to achieve 80/20 results.

• Communication:
  Excellent verbal and written communicator - you cut through the noise communicating what matters in a way that people get it. Youre an expert at crafting dashboards and visualisations that bring data to life tell a story and have diagnostic power.

• Influence:
  You have strong stakeholder management skills - you are collaborative you know how to influence using data and when to say yes or no to maximise impact. You have a bias to action - you identify what needs to be done and make it happen.

NICE TO HAVE BUT NOT ESSENTIAL

• Prior experience in the B2B space understanding business customers financial and expense management needs.

• Prior experience working with customer support fincrime or servicing analytics.

Additional Information :

What do we offer:

• Salary: 75000 - 115000

• Company Restricted Stock Units

• Numerous great benefits in our London office

Key benefits:

• Hybrid working

• Paid annual holiday sick days parental leave and other leave opportunities

• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

Keep up to date with life at Wise by following us on Linked In and Instagram.

Remote Work :

No

Employment Type :

Full-time