Privacy Operations Manager

Thomson Reuters is seeking an experienced Privacy Operations Manager to join our General Counsels Office. Reporting to the Chief Privacy Officer this role presents an exciting opportunity to operationalize our global privacy program across Thomson Reuters. This role will lead a team of privacy operations specialists and be responsible for implementing privacy policies managing day-to-day privacy operations and ensuring compliance with global data protection and cybersecurity regulations including regional (GDPR NIS2 Digital Services/Markets Act) federal (PIPEDA UK GDPR) U.S. State (CCPA) provincial (Quebecs Law 25) and sectoral (HIPAA GLBA Fed Ramp CJIS etc.)

privacy regulation and other applicable data protection laws. This role will also manage the operational aspects of cyber incident management coordinate incident response activities and ensuring effective execution of the organizations cyber incident response processes. The ideal candidate will bridge the gap between privacy law technology and strategy working cross-functionally to embed privacy practices throughout the organization and drive automation leveraging the use of AI and other tools to operationalize privacy compliance across products services and functions.

About the Role

In this opportunity as a Privacy Operations Manager you will lead:

Privacy Program Management

• Oversee the day-to-day operations of Thomson Reuters global privacy program
• Implement privacy policies procedures and operational frameworks
• Conduct or facilitate the conduct of risk assessments including - privacy impact assessments (PIAs) data protection impact assessments (DPIAs) transfer impact assessments (TIAs)
• Coordinate responses to data subject access requests (DSARs) and ensure timely resolution
• Track and report on privacy program metrics and KPIs

Privacy Compliance & Risk Management

• Track and report changes in new/existing privacy regulations and monitor compliance with key regulations including GDPR CCPA PIPEDA among others
• Build out and maintain data inventory and data mapping initiatives
• Identify privacy risks and work with stakeholders to implement mitigation strategies
• Support privacy incident response and breach notification processes
• Conduct privacy audits and assessments of internal processes and third-party vendors

Cyber Incident Management

• Support the day-to-day operational execution of the cyber incident response program including intake triage and escalation of security incidents with privacy implications
• Support cross-functional co-ordination with Information Security IT Legal and Business teams during active incidents to ensure timely containment remediation and communication
• Support legal assessment of incidents to determine breach notification obligations under applicable privacy and data protection regulations and drive timely notification to affected individuals and regulators
• Maintain and continuously improve incident response playbooks runbooks and operational procedures for cyber incidents

Privacy-by-Design and Cross-Functional Collaboration

• Partner with Legal Information Security IT Product and Business teams to integrate and operationalize privacy-by-design principles and guidance into the product development cycle.
• Serve as a privacy subject matter expert and advisor to business units
• Facilitate privacy training and awareness programs for employees
• Work with vendors and partners to ensure contractual privacy obligations are met
• Identify current sub-processors and updating contractual documentation to reflect current state

Documentation & Reporting

• Maintain records of processing activities (ROPA) and privacy documentation
• Prepare and maintain privacy metrics dashboards and reports for leadership and relevant stakeholders
• Document privacy procedures and create operational playbooks
• Support regulatory inquiries and audits

Team Leadership & Management

• Lead mentor and develop a team of Privacy Operations Specialists fostering a culture of accountability continuous learning and operational excellence.
• Set clear performance expectations conduct regular one-on-ones and provide ongoing coaching to support individual growth and career development.
• Collaborate cross-functionally with Legal IT Security and Business teams to align privacy operations priorities resolve escalations and ensure the team has the resources and guidance needed to execute effectively.
• Drive team efficiency by establishing standardized workflows refining processes and implementing best practices that scale with the organizations evolving privacy landscape.

About You

Youre a fit for the role of Privacy Operations Manager if your background includes:

Required:

• Bachelors degree in law Information Systems Computer Science Cybersecurity or related legal or technical field
• 6-8 years of experience in a technical privacy cybersecurity or compliance role preferably in a SaaS environment. Including 3-5 years of people management.
• Relevant privacy and/or cybersecurity certification such as IAPPs Certified Information Privacy…