Modern Workspace EUC Technology Lead

Modern Workspace EUC Technology Lead

Shift Pattern:

Scheduled Weekly

Hours:

Corporate Grade:

Reporting Line:

Location:

Worker Type:

LME:

LME Group is the world centre for industrial metals trading and clearing. Most of the worlds non-ferrous metals business is conducted in the LME.

The metals community uses the LME a member of HKEX Group as a venue to transfer or take on price risk as a physical market of last resort and as the provider of transparent global reference prices.

Overall Purpose of Role:

The Modern Workspace EUC (End User Computing) Technology Lead is responsible for the design delivery and lifecycle management of the organisations workplace technology platforms. This role ensures secure reliable and modern digital experiences across desktops laptops virtual environments and core productivity services.

The Modern Workspace EUC Technology Lead is accountable for the stability security and evolution of the enduser computing estate ensuring high availability regulatory compliance and an improved employee experience across all workplace technologies

The role will be the lead for change in the EUC landscape with a focus on continuous improvements on the EUC experience.

Responsibilities

• End User Computing Leadership
  • Lead the strategy roadmap and technical governance for all EUC services including Windows endpoints virtual desktops and productivity tools.
  • Own the lifecycle management of desktop and laptop builds configuration patching and hardware standards.
  • Drive adoption of modern workplace tooling such as Intune Autopilot Windows Update for Business and advanced configuration frameworks.

• Patching & Security Compliance
  • Oversee and optimise desktop/laptop patching processes.
  • Maintain high compliance levels via automated patching solutions and proactive vulnerability remediation.
  • Work with Cyber Security teams to address endpoint risks.

• Citrix & Virtual Environment Management
  • Act as technical lead for Citrix environments.
  • Optimise performance and user experience.
  • Support upgrades integrations and troubleshooting.

• Microsoft Exchange & Messaging Services
  • Provide expert-level support for Microsoft Exchange.
  • Manage mail routing compliance features policies and identity integrations.

• Operational Excellence
  • Lead incident and problem resolution for EUC platforms.
  • Create and maintain technical documentation.
  • Collaborate with infrastructure and security teams.

• Project & Stakeholder Management
  • Drive technical delivery of EUC-related projects and upgrades.
  • Engage with business stakeholders.
  • Manage third party vendors.

PERSON SPECIFICATION:

Academic and Professional Qualifications

Required:

Proven career history within a regulated environment preferably financial services exchange or capital markets with demonstrable experience operating under strong governance security and compliance requirements.

• Minimum 5 years experience in a financial or similarly complex enterprise organisation working in an engineering architecture or technology ownership capacity.
• Experience in End User Computing Workplace Technology or Desktop Engineering roles with exposure to enterprise scale environments.
• Experience in a senior or lead role demonstrating technical ownership solution leadership or delivery accountability across platforms or services.
• Strong experience working within an ITILgoverned operating model including incident problem change and service lifecycle management.
• Demonstrated track record of operating within engineering or architecture service frameworks contributing to standards patterns and technology direction.
• Bachelors degree in Computer Science Information Technology or a related discipline is preferred; however equivalent professional experience and a proven track record of delivering complex workplace technology solutions will be considered in lieu of formal qualifications.

Required Knowledge and Level of

Experience:

• Degree in Computer ScienceITor related disciplines.
• Microsoft Endpoint Manager (Intune) advanced administration Auto Pilot compliance policies configuration profiles app lifecycle management.

• Windows 11 expert-level understanding including security baselines update rings and troubleshooting.
• macOS management (e.g. Intune for macOS) working to advanced level depending on organisation.
• Mobile Device Management iOS OS knowledge and MDM frameworks.
• Microsoft 365 ecosystem Exchange Online Teams One Drive SharePoint Defender for Office.
• Collaboration hardware meeting room tech Teams Rooms AV solutions.
• Microsoft Defender suite (Defender for Endpoint Smart Screen ASR rules).
• Zero Trust principles.
• Conditional Access & identity protection (Azure AD / Entra ).
• CIS security baselines and endpoint hardening.
• Power Shell mediumadvanced scripting for automation image customisation packaging.
• Basic CI/CD awareness (e.g. Git Azure Dev Ops) beneficial.
• MSI MSIX Win
  32 app packaging.
• Deployment automation and lifecycle management.
• Software distribution best…