Administrator - Change Management, ServiceNow

Administrator
- Change Management, Service Now Administrator
- Change Management, Service Now United Kingdom

Job Description Administrator
- Change Management, Service Now City Of London, England

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

• 1. Implement Change Management Processes Using Itil Principles To Ensure That All Changes Are Assessed, Approved, And Documented In Alignment With Organizational Standards.
• 2. Provide On-Call Support By Troubleshooting Incidents And Performing Root Cause Analysis Using Servicenow And Bmc Remedy To Identify And Resolve Issues Efficiently.
• 3. Enhance Knowledge Management By Updating And Maintaining The Knowledge Base, Ensuring That All Documentation Is Accurate And Accessible For Team Members.
• 4. Independently Resolve Support Tickets Within Agreed Slas, Utilizing Change Management And Itil Frameworks To Ensure Timely And Effective Solutions.
• 5. Drive Customer Satisfaction By Achieving First Call Resolution And Minimizing Rejected Resolutions Or Reopened Cases, Ensuring A Positive Experience For All Users.
• 6. Conduct Training Sessions And Coaching For New Analysts To Promote A Culture Of Continuous Improvement And Knowledge Sharing Within The Team.

• 1. In-Depth Knowledge Of Change Management Processes And Itil Best Practices
• 2. Proficiency In Servicenow, Bmc Remedy, And Ca Service Desk For Incident Management And Support
• 3. Strong Analytical Skills For Performing Root Cause Analysis And Problem-Solving
• 4. Excellent Communication Skills For Effective Customer Interaction And Training Delivery
• 5. Solid Understanding Of Regulatory Requirements And Quality Standards In It Service Management

• 1. Itil Foundation Certification (Optional But Valuable)
• 2. Servicenow Certified System Administrator (Optional But Valuable Information at a Glance)

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and public services.

Consolidated revenues as of 12 months ending June 2026 totaled $14.8billion.

Copyright © 2026 HCL Technologies Limited