EComms & CRM Executive

Looking to take the next step in your career? We’researching for a motivated and hands-on eComms & CRM Executive to help drivethe digital growth and performance of our website across our Generator properties.

Based at our Central London Head Office, this role is the heartbeat of our digital presence - ensuring our website is a high-performing channel that inspires guests and converts searchers into travelle rs.

Generator is redefining social hospitality. Born in London, we’ve grown into a global brand with culturally connected spaces across Europe and beyond. Recognised as one of Fast Company’s Top 50 Most Innovative Companies globally, we continue to challenge convention, evolve constantly, and raise the bar within our industry.

Backed by Brookfield, we are entering an exciting new phase of growth, with the scale and stability to strengthen our global position. At our core, we create safe, vibrant, and seriously social spaces inspired by the cities we call home - all driven by one simple mission: BE YOURSELF.

• Manageand optimise the website as a core digital channel, ensuring all hotel andF&B content is accurate, up-to-date, and aligned with our commercial priorities.
• Continuously analyse website performance (traffic, engagement, conversion), identifying opportunities to improve user journeys and booking performance.
• Support and execute SEO initiatives, including keyword research, on-page optimisation, and content improvements to drive organic visibility.
• Contribute to the development of SEO and website strategy, bringing insights based on performance data and modern search trends.
• Actas a key point of contact for external web and technology partners,supporting the implementation of new tools, features, and integrations.
• Ensure tracking, tagging, and data flows are correctly set up to support campaign measurement and performance analysis.
• Collaborate with agencies to implement technical SEO recommendations and monitor overall site health.
• Support paid media and CRM activity by ensuring landing pages are optimised and assisting with email campaign execution where required.
• Champion digital excellence, maintaining brand consistency across all digitaltouchpoints and supporting the delivery of the digital roadmap.

• 2-3years' experience in a digital marketing, eCommerce, or website-focused role (in-house or agency).
• Strong exposure to SEO and website content management, with a clear understanding of how structure impacts search performance.
• Familiarity with CMS platforms and confidence in managing and updating complex website content.
• Analytical and technical skills, specifically with tools such as GA4, Google Search Console, and Google Tag Manager.
• Basic understanding of HTML/CSS and how website content is structured.
• Aproactive mindset with the confidence to suggest ideas and identify opportunities for improvement.
• Highly organised with strong follow-through, attention to detail, and the abilityto manage multiple priorities.
• Excellent communication skills, with the ability to influence and collaborate across internal teams and external agencies.

• Birthday holiday in addition to your yearly holiday allocation.
• Fertility Treatment Support Leave - up to three days' paid leave in any one year.
• Employee Bounty Program providing opportunities to earn compensation for new hire referrals.
• Company contribution towards gym membership fees for all eligible employees.
• Ideas Award - Quarterly award to double gross basic salary for 1 month for themost valuable suggestion.
• 2free nights' accommodation across any of our Generator properties globally.
• Reduced room rates for staff as well as friends and family members.
• International career opportunities so you can travel the world while working with us.
• Social events and celebrations - we never ever need an excuse to let our hairdown!
• Online learning tools to help you develop, learn, and grow.