Venue Technology Manager Europe

TOCA Social is the world's first interactive football and dining experience, changing the game one incredible venue at a time. With thriving sites at The O2, Birmingham, Westfield White City, Dallas, Paris, and franchises in Monterrey, Mexico & Guatemala City, Guatemala, we're gearing up for continued global expansion as we aim to transform the social entertainment space with a bold vision.

The Venue Technology Manager is TOCA Social's on-the-ground technology lead for the UK and European venues. This is a hands-on, execution-first role responsible for the daily performance, stability and optimisation of all guest-facing and operational technology across four venues. Working as the primary technology partner to the Operations Managers and General Managers in each venue, this role ensures that tech never gets in the way of a great guest experience.

You will be the first line of support when things go wrong, the driving force behind preventative maintenance when things are going right, and a key contributor to new venue openings and technology improvement projects. You report into the Head of Venue Technology and work in close partnership with the UK & Europe Ops Director to ensure technology serves the guest and the team at every moment.

TOCA Social, The O2, Birmingham, Paris and White City

Global Head of Operations with a dotted line Head of Venue Technology

• Own the daily performance and stability of all guest-facing and operational technology across The O2, Birmingham, Westfield White City and Paris
• Serve as the first point of contact for all technical issues raised by General Managers, Operations Managers and venue teams
• Prioritise and resolve faults rapidly to minimise guest disruption and operational downtime guest impact always drives prioritisation
• Conduct structured weekly venue visits to each UK site performing live system health checks, proactive troubleshooting and in-service support
• Implement and maintain preventative maintenance schedules to pre-empt system failures before they affect the guest experience
• Maintain and oversee all venue technology systems, including:
• Game box uptime, playing surface (turf) and game experience quality
• Guest-facing tech — totems, leaderboards, guest screens, arcade machines, QR codes, face scanner, F&B ordering kiosks and photobooth integrations
• Transactional systems — Tevalis EPOS (UK), Dojo PDQs and Seven Rooms booking CRM
• Operational infrastructure: guest services computers, radios, CCTV, door access and AV systems
• Market Man inventory management and associated integrations
• Cover or support Techspert Captains and venue Techsperts when required — this role is fully trained in Techspert capability

• Act as a daily technology partner to General Managers, Operations Managers and venue teams — present, responsive and solutions-focused
• Work in close collaboration with Techspert Captains at each venue on ticket triage, fault resolution and performance management
• Embed tech confidence across venue teams through hands-on guidance, troubleshooting support and regular informal coaching
• Participate in operational leadership meetings to share system performance insights and align on upcoming priorities
• Ensure venue teams understand the technology around them reducing dependency on escalation for routine issues
• Provide direct support to the Paris venue remote as standard, on-site when required for openings, projects or escalated issues

• Own the full administration of Tevalis EPOS across all UK venues menu updates, pricing changes, reporting configuration and device management
• Ensure EPOS configuration is consistent, accurate and aligned across all venues at all times
• Liaise with Finance and Operations to support accurate revenue reporting, POS integration and reconciliation processes
• Maintain Seven Rooms booking CRM configuration, integrations and reporting in partnership with the Head of Business Systems
• Support the ongoing administration of Market Man inventory management across the UK estate

• Manage…