Head of Enterprise Service Platforms & Transformation

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

The Head of Enterprise Service Platforms & Transformation is defining and delivering the enterprise service management and intelligent operations strategy, enabling a modern, automated, data-driven and user-centric service experience across the organisation.

This leader will drive enterprise service transformation by bringing together people, process, data and technology to simplify cross-functional user journeys, improve operational resilience, increase automation, strengthen service intelligence and maximise the value of strategic technology investments.

• Act as the enterprise product owner for Service Now, accountable for strategy, roadmap, investment prioritisation, platform value realisation and measurable business outcomes.
• Working in conjunction with key stakeholders, own the configuration and governance of Service Now across all enterprise modules and future enterprise workflows.
• Establish and lead a Service Now Centre of Excellence, ensuring consistent platform standards, architecture, configuration principles and governance.
• Manage enterprise portfolio demand and prioritisation across business functions, balancing innovation, simplification, scalability and platform integrity.
• Drive adoption of new platform capability, including workflow automation, AI, predictive intelligence and intelligent service experiences.
• Maximise return on Service Now investment through effective licensing, adoption, optimisation and capability utilisation.

• Own the enterprise strategy for foundational service data, ensuring it is trusted, governed, complete, accurate and fit for purpose.
• Define and implement clear data ownership, stewardship, accountability and governance models across service and technology domains.
• Establish enterprise standards for service taxonomy, service ownership, service models, asset relationships and configuration data.
• Create a trusted view of business services, applications, infrastructure, dependencies, ownership and operational health.
• Define and monitor service data quality measures, controls and remediation plans.
• Embed data ownership and lifecycle management into operational processes and technology delivery.
• Ensure trusted service data provides the foundation for automation, AI, operational intelligence, risk management, executive reporting and decision-making.

• Own the maturity roadmap for the Configuration Management Database and associated configuration management practices.
• Improve CMDB completeness, accuracy, governance and operational adoption.
• Establish clear relationships between business services, applications, infrastructure, cloud platforms, technology assets and operational dependencies.
• Improve discovery, reconciliation, service mapping and lifecycle management capabilities.
• Ensure the CMDB supports effective incident management, change impact assessment, operational risk management, resilience and cyber controls.
• Drive the integration of CMDB data with observability, monitoring, automation and operational intelligence capabilities.

• Define and deliver the strategy for AI-enabled operations, supporting the transition from…