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Service Delivery & Customer Experience Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-01
Listing for:
Methods Business and Digital Technology
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Methods Business and Digital Technology in London is seeking a Delivery Manager to oversee IT service delivery for designated Customers in a hybrid role. You will own customer experience, manage service recovery, coordinate with account management and delivery teams, and drive continuous improvement across SLAs and KPIs.
The role emphasizes strong stakeholder engagement, agile guidance to Dev teams, and maintaining excellent relationships with internal and external partners.
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