Operations Engineering Lead

This job is with WTW, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Ready to shape the infrastructure that powers engineering at scale?

As our  Engineering Lead - Infrastructure Operation s, you'll lead the platforms, tooling, and operations that keep our teams shipping safely and efficiently.

Here at Cushon by WTW, we like to do things a bit differently… our mission is to help as many people as possible to get comfortable with their finances.
Our vision is to bring tech revolution to the financial services industry. Learn more here
- So, to support us in this mission, we are looking for an Engineering Lead - Infrastructure Operations to provide technical leadership for our AWS base platform operations team. You will help set direction for shared infrastructure and engineering operations - the production hosting, security perimeter, release pipelines, observability, and developer tooling that every engineering squad depends on to ship safely. This is a role that includes Line Management responsibility for your team of 5-7 Engineers with the assistance of an assigned Engineering Manager.

The Role

Delivery & technical leadership

Lead delivery of complex infrastructure and platform initiatives, managing dependencies& removing blockers.

Define and evolve the Dev Ops and infrastructure strategy, ownership model, and team boundaries.

Partner with engineering teams to deliver reliable, high-quality solutions aligned with business and regulatory requirements.

Collaborate with Engineering Leads to drive innovation, knowledge sharing, and continuous improvement.

Build strong relationships across product, engineering, security, and business stakeholders.

Enhance engineering practices across CI/CD, releases, incident management, and operational readiness.

Balance delivery priorities with technical debt, security requirements, and operational responsibilities.

Foster collaboration and alignment on shared platform and infrastructure initiatives.

Infrastructure, reliability & security

Lead the evolution of deployment pipelines and system reliability across our monorepos and legacy platform (CircleCI, NX, Docker)

Guide AWS cloud strategy - hosting, networking, scalability, performance, and cost-efficiency across production environments

Oversee Infrastructure as Code practices (e.g. Terraform) and ensure environments are consistent, auditable, and secure

Shape monitoring, observability and alerting across the engineering organisation (e.g. Datadog, Cloud Watch) so issues are detected and resolved before customers are impacted4

Lead incident management practices - on-call, triage, escalation, post-incident reviews, and runbook quality

Champion security best practices - IAM, WAF, encryption, VPC configuration, and compliance with industry and regulatory standards

Support capacity planning, cost optimisation, and production readiness for high-risk changes and coordinated cutovers

People & developer experience

Coach and mentor Operations Engineers, fostering technical leadership, delivery excellence, and strong operational practices.

Remain hands-on when needed, contributing to designs, code, configuration, and runbooks while empowering the team to take ownership.

Enhance developer experience through self-service tools, streamlined environments, improved documentation, and effective onboarding.

Support hiring efforts and help raise the bar for engineering talent across the team.

Qualifications

What you’ll bring

Leadership & delivery

Strong technical expertise across cloud, infrastructure, and CI/CD.

Ability to balance architecture, delivery, reliability, and business priorities.

Champion engineering best practices, quality, security, and operational excellence.

Excellent stakeholder management and communication skills.

Proven people leader with a passion for coaching and developing engineers.

Strong strategic thinking and pragmatic decision-making.

Committed to building high-performing teams focused on customer and engineering outcomes.

Supporting a move across engineering to YBIYRI - “You build it, you run it” Dev Ops…