Lead Consultant Configuration Mgt Lead Configuration Manager

Role: Lead Consultant
Technology: Configuration Management Lead / Configuration Manager
Location: Leeds/ Warwick UK

Role Overview
The Configuration Management Lead is responsible for establishing and governing the Configuration Management Database (CMDB) and ensuring accurate tracking of IT assets configuration items (CIs) and their relationships across the enterprise. This role plays a critical part in enabling effective IT Service Management (ITSM) supporting incident change and problem management processes.

Key Responsibilities
1. Configuration Management Strategy & Governance

• Define and implement the Configuration Management strategy policies and processes.
• Establish and maintain the CMDB governance framework aligned with ITIL best practices.
• Ensure standardization of configuration management processes across the organization.
• Drive CMDB maturity and continuous improvement initiatives.

2. CMDB Management & Data Integrity

• Own and maintain the CMDB platform ensuring accuracy completeness and consistency of data.
• Define CI classes attributes relationships and lifecycle management.
• Implement processes for CI identification control status accounting and verification/audit.
• Conduct regular audits and reconciliation of CMDB data with discovery tools.

3. IT Asset & Service Mapping

• Manage IT asset lifecycle (hardware software cloud resources).
• Enable service mapping and dependency mapping across applications and infrastructure.
• Integrate CMDB with discovery and monitoring tools for real-time updates.
• Ensure alignment between asset management and configuration management.

4. Integration with ITSM Processes

• Collaborate with Incident Problem Change and Release Management teams.
• Ensure CMDB supports impact analysis root cause analysis and change risk assessment.
• Enable accurate service impact visibility during outages or changes.
• Drive adoption of CMDB across operations teams.

5. Tools & Automation

• Lead implementation and enhancement of tools such as Service Now CMDB BMC Helix etc.
• Leverage automation and discovery tools for CI population and updates.
• Define integrations with monitoring cloud Dev Ops and security systems.
• Improve efficiency through scripting APIs and automation frameworks.

6. Reporting & Analytics

• Develop dashboards and reports for CMDB health data quality and compliance.
• Track KPIs such as data accuracy CI completeness audit compliance and usage metrics.
• Provide insights for decision-making and operational improvements.

7. Stakeholder & Team Management

• Engage with cross-functional teams (Infrastructure Cloud Security Dev Ops).
• Act as SME for configuration management processes and toolsets.
• Lead and mentor CMDB analysts and administrators.
• Collaborate with vendors and tool partners.

8. Risk Compliance & Audit

• Ensure compliance with internal policies and regulatory requirements.
• Support audit activities and provide CMDB evidence as required.
• Identify risks in configuration data and implement mitigation actions.

Required Skills & Competencies
Technical Skills

• Strong expertise in Configuration Management CMDB and IT Asset Management
• Deep understanding of ITIL v3/v4 (Service Asset & Configuration Management)
• Hands-on experience with tools like Service Now CMDB BMC Remedy/Helix Micro Focus
• Knowledge of Discovery tools (e.g. Service Now Discovery SCCM Tanium)
• Understanding of cloud platforms (Azure AWS GCP) and hybrid environments
• Familiarity with APIs automation tools and scripting (Power Shell Python)

Functional Skills

• Service mapping and dependency modeling
• Data governance and quality management
• IT Operations and Service Management integration

Leadership Skills

• Strong stakeholder management and collaboration abilities
• Ability to lead cross-functional teams and influence without authority
• Analytical and problem-solving mindset
• Excellent communication and presentation skills

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

To learn more about Infosys and see our ideas in action please visit us at

All aspects of the hiring process and employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

Required Experience:

Manager

Employment Type : Contract
Experience: years
Vacancy: 1