Client Development AI Transformation Manager

Client Development AI Transformation Manager

Location: London, GB Leeds, GB Newcastle Upon Tyne, GB Birmingham, GB Cardiff, GB Manchester, GB Nottingham, GB

Company: Eversheds Sutherland

We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values, we’re purposeful and purpose-led. So although the world is fast-moving and rapidly changing, we see it as a place where everyone can thrive.

We’re ambitious for our clients, our communities – and for you. Whether you’re starting out on your career or well established, whether you’re a lawyer or in business services. If you’re looking for what’s next, we are too.

For business professionals, our environment is highly collaborative with value being placed on diversity of ideas, skills and mindsets. Not least yours. It’s energetic, fast-moving and there’s always something new to get involved in. You will get exposure across geographies and the firm as a whole.

The future is a place of opportunity. Focusing on your success and for what’s next, will ensure you thrive too

This manager-level role will support the design, delivery and embedding of the Client Development AI Roadmap, helping the department move through the stages of the AI maturity model. The end goal of the roadmap is to maximise the efficiency, efficacy and quality of output across Client Development by codifying high-value AI use cases, creating repeatable prompts, assistants and agents, and scaling adoption through clear governance, playbooks, training and a human-in-the-loop approach.

• Support the AI Working Group, comprising representatives from each part of the department, to move agreed AI use cases from idea stage into practical, embedded ways of working.
• Create and manage the internal infrastructure required to capture, prioritise, govern and track AI work streams across Client Development.
• Work with Client Development leadership to ensure prompts, agents and workflow improvements are adopted consistently across the department, rather than isolated experiments or individual good practice.
• Analyse usage, adoption and impact, and report back to leadership on progress, risks, benefits realised and areas requiring further support.
• Provide additional project management capacity across related transformation priorities, including CRM implementation and pitch process improvement where required.

• Manage the outputs of the AI Working Group to codify agreed use cases and create a shared use case and prompt library that is easy for the team to access, maintain and apply.
• Project manage the creation of workflow-specific assistants and agents that package repeatable Client Development activity into practical projects, skills and reusable outputs.
• Support the transition from individual AI use cases to more connected workflow automation, including the chaining of agents where appropriate and in line with firm governance.
• Manage the creation of playbooks, guidance and training materials that help colleagues understand when and how to use prompts, assistants and agents effectively.
• Work with Client Development leadership to embed a human-in-the-loop approach to quality control, risk management and responsible use, ensuring outputs remain commercially sound, accurate and aligned to firm standards.

• Manage the department’s AI transformation plan alongside Client Development leaders, ensuring work streams are clearly scoped, prioritised, resourced and delivered against agreed milestones.
• Coordinate with stakeholders across Client Development, IT and other relevant teams to ensure proposed AI solutions are practical, compliant and developed aligned with wider firm priorities.
• Track adoption, usage and impact of AI tools and workflows across the department, including identifying barriers to usage and recommending interventions to improve uptake.
• Maintain governance, documentation and reporting for the AI Working Group.
• Support…