Professional Services Engineer

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security integrated solutions. We are a privately-owned business with many years of experience

through the expert team we have built and continue building. We understand the ever-changing

security landscape and the challenges that arise for businesses when faced with making the right

security decisions.

We build partnerships with our clients by helping them identify their security threats, improve loss-

prevention, help them manage their data and leveraging technology that helps them run their

business safely and efficiently.

We work with a wide range of clients including high-profile sites, government, retail and small

businesses. Our clients are our credentials and we feel privileged to work with them and their business

is never taken for granted. We strive to offer the best possible advice and support by staying up to

date with technology and the dynamic world we live in.

At Custom our people are our most important asset as they represent the company, share our core

values and enable us to deliver the excellent service that customers expect from us. We invest back

in our people by providing training and all the necessary tools to thrive personally and professionally.

We bring people closer by encouraging communication and team-work. We carry out regular

company events and meetings where the whole team gets an opportunity to socialise in a relaxed

environment.

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We believe the way to maintain a competent, happy workforce is to invest in its people.

An excellent team doesn’t evolve overnight. All of our team receive ongoing training throughout

their time at Custom to help them become the very best in their position as well as grow with the

business.

Our philosophy is to go above and beyond to meet our Clients’ requirements and expectations.

We understand that security is a major concern for most organisations, and we strive to make

security solutions effective, straight forward and as stress-free as possible.

The strength of Custom is its Team of individuals who work together to deliver an exceptional Custom

experience to our Clients.

• Each Custom Team Member is essential to our future success.
• We work together to proudly deliver an exceptional Client experience.
• We are committed to providing an environment where everyone is appreciated and respected.
• Training and Professional Development is available to all.
• History of Internal promotions and progression

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Due to our continued success, our Technical Team at Custom Intelligent Security is currently

recruiting for a Professional Services Engineer to support technical work such as upgrades, system

migrations/enhancements, etc as well as provide remote support to our end users via our Technical

Helpdesk.

The PSE will play a pivotal role in assisting all technical work originating from our existing client base.

This encompasses a diverse array of responsibilities, including but not limited to, overseeing the

execution of technical jobs, ensuring their timely and efficient completion, and maintaining the

highest standards of quality and client satisfaction throughout.

Part of the role will be assisting the Professional Services Manager (PSM) with management and

development of our Technical Helpdesk that currently delivers our SSMA service which encompasses

Software and Firmware upgrades, Windows patching and remote support. Additionally, the PSE will

assist with escalated support requests and provide coverage for the Helpdesk during holidays or

unforeseen absences. This role requires a versatile approach, ensuring the seamless operation of our

technical support services while maintaining high levels of customer satisfaction and efficiency.

The PSE will support the management of active live support contracts, additionally they will attend

sites to assist with the onboarding and takeover of complex integrated systems, ensuring a seamless

transition and optimal performance for our clients.

This is a hands on position and responsibilities underscore the importance of technical…