Interim Technology Services Manager

I am currently working with a Charity who are seeking an Interim Head of Technology Services who will manage the support function within the organisation and help with service improvement projects.

You will ensure the core central technology operations run smoothly. This role manages an IT Outsourcer and other suppliers as well as ensuring the provision of devices, telephony and local equipment is robust. You are responsible for our cybersecurity and ensuring that applications run by other teams are safe and fit for purpose.

The role is for 12 months on a fixed term contract paying £65-70k. It is hybrid, based 2-3 days in Central London.

Responsibilities:

• Deliver a high-quality IT support function through effective contract management of the IT Outsourcing company and ensuring relevant internal procedures are in place.
• Manage other IT supplier relationships including for telephony services, ensuring they deliver to contracted obligations and provide good value for money.
• Where necessary, work with the outsourcer and others to ensure that problems are resolved quickly and in the best way for colleagues. At times, this means that you will need to roll up your sleeves and be hands on in problem solving.
• Provide advice and technical guidance to teams who manage their own applications and systems (finance, fundraising, HR, NDAH, Data).
• Be a trusted advisor and busines...