Complaints Advisor

The Vacancy

Who we're looking for

If things go wrong with our service, we always do our best to put things right. Sometimes, things don't always go to plan: which is when our complaints team steps in. Managing and investigating customer complaints, you'll use your brilliant communications skills to build relationships and reach resolutions. You'll use your energy, knowledge and enthusiasm to understand where things have gone wrong, showing empathy to the customer and creatively finding a way to put things right.

Knowing your role, systems and service inside out, you'll identify the best ways for us to help our customers. You'll use your influencing skills across other teams and drive innovative solutions ensuring that we resolve issues quickly and our customers never have to tell us twice about the same thing.

We're looking for someone who role models our behaviours and skills and takes personal accountability for delivering great customer service. You'll be naturally curious, always looking for ways to improve customer service and reflect our brand personality consistently.

• We know our stuff
• We make it happen
• We care

Closing date for applications is 3 September 2026

Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.

Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.

We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices.

If you want to make a difference to our customers, colleagues and beyond, we're the place for you.

We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.

Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play - you'll have access to all these benefits during your time with us.

Mind Matters Champions are RHP Group employees who've been trained to recognise the signs of mental health problems in the workplace, guide you towards professional help, and support you through difficult moments.

is the heartbeat of the organisation and the voice of our employees. They welcome your views about working at RHP so they can share information, take ideas forward and make changes across the business.

Your Simplyhealth membership offers you access to up to six structured counseling sessions with an experienced counselor if it's more formal support you need.

From your first day with us, we pay for Level 5 cover with Simplyhealth
. This helps you to claim money back on the cost of everyday healthcare, like eye tests, trips to the dentist and physiotherapy. You can also choose to top up your membership the Level 6 (currently the highest level available).

The health of our employees is important, so we offer free flu jabs to all employees and Hepatitis B jabs to caretakers and first aiders.

We offer bike loans through the government scheme (Cycle scheme). You'll get tax-free, National Insurance free and interest-free help with the cost of buying a bike and equipment.

Work should be something you do, not somewhere you go. Our Work Well, Live Well approach…