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Strategic Transformation Program Manager; CX & Tech
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-03
Listing for:
MARKS&SPENCER
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
AI Business & Operations, Change Management -
Business
AI Business & Operations, Change Management
Job Description & How to Apply Below
Location: Greater London
Marks & Spencer seeks a strategic transformation leader to drive end-to-end technology and business change across its Customer Contact Centre. You will shape future-ready, digitally enabled operating models, partner with Technology, CX, Operations and suppliers to deliver new systems and AI-enabled tools, and translate priorities into compelling roadmaps and business cases.
You will manage governance, dependencies and benefits realisation, using data and performance insights to drive continuous
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