Support Analyst, 2nd​/3rd Line Support - Financial​/Banking

Support Analyst, 2nd / 3rd Line Support
- Financial / Banking
- Linux, Python, SQL.

An exciting and challenging role providing 2nd / 3rd Line Support / Systems Administration for a primary Trading Application in a Linux environment,

candidates must have in depth Linux experience with strong Database / SQL and Scripting skills.

Candidates will have previous Banking / Financial experience with some Market Data / Trade Floor Support and experience with FIX protocol and client onboarding.

Candidates are required to have a breadth and depth of Technical knowledge along with an unrivalled troubleshooting aptitude as you'll take ownership of incidents from start to finish and be covering a number of different areas from front to back end as opposed to passing it on and escalating to other teams.

• Troubleshooting aptitude 2nd to none - someone who enjoys the technical challenge and finding resolutions to complex problems.
• Experience providing Application Support including installation / configuration, upgrading and troubleshooting both in person and remotely.
• Strong Linux Systems Administration (Redhat, Centos, Rocky).
• Extensive experience of at least one Scripting Language
  - Powershell, Python, Ruby, JavaScript,Perl, SQL, Bash.
• In depth knowledge of Databases to DBA / Developer level including writing and troubleshooting SQl Code including performance issues - SQL Server / Oracle.
• General Networking / Infrastructure Troubleshooting and Diagnostics - DNS, DHCP, TCP/IP, Firewalls
• Good understanding / operational experience of ITIL methodology with any certifications beneficial.
• Ability work well under pressure in a vibrant and busy environment.

• Previous experience supporting Futures & Options Trading, Risk and Settlement Systems.
• Experience with payment / settlement systems
  - Swift, Euroclear etc.
• Linux / Unix System Administration
  - Red Hat, Ubuntu, Solaris.
• Knowledge of at least one of the ISV's products
  - Trading Technologies, Stellar, ULLink, WebICE, Object Trading, Fidessa, ION / Pat systems, Trayport.
• Exchange Connectivity - ICE / LIFFE, Eurex, CME / CBOT, Euronext, Xetra, Chi-X, LME, LSE, NYSE.
• FIX Connectivity
  - Client On-boarding, Support / Troubleshooting of FIX Logs / Connections.
• Other Market Data
  - Reuters, Bloomberg, CQG, Ateo (Teo and Lisa).
• Experience in Exchange and Vendor Management with a view to project managing exchange/system critical upgrades

Whilst experience gained in Financial Markets or Financial Services - ideally banking - would be highly beneficial the core underlying Technical Skills are more important.

• Inclusion in Personal and Company Bonus + Overtime
• 25 days holiday per year, increasing to 30 days.
• Pension
• Health Care, Health and Life Assurance
• Childcare Vouchers
• Season Ticket Loan
• Subsidised Gym Membership
• Cycle To Work Scheme

There's a broad salary range which will be wholly dependent on level of skills and relevant Financial Industry experience.