Customer Engagement Lead - Technical

L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

L3

Harris Trenchant’s expertise is the by-product of the acquisition of two highly-regarded information security businesses – Azimuth Security and Linchpin Labs. United under L3

Harris Trenchant, we are a key component of L3

Harris’ Intelligence and Cyber International Division. We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to allied security, defense, and law enforcement agencies.

The UK Customer Engagement Lead is responsible for the strategic direction, performance and growth of Trenchant in the UK. The role involves recommending and implementing business development strategies to achieve short to long-term business goals, as well as providing first class customer support. Additionally, the UK Customer Engagement Lead will build and maintain strong relationships with customers, industry partners, and internal stakeholders.

This role will also include a field engineer component to demonstrate Trenchant products to customers as well as support them in their mission use of the product suite.

• In line with the corporate direction, execute UK strategic plans to meet Trenchant goals.
• Responsible for the financial performance of Trenchant in the UK.
• Develop deep and professional relations with all UK customers.
• Establish networks with appropriate customer leadership.
• Represent the UK customers as a stakeholder in key business decisions.
• Frequent collaboration with key stakeholders from senior management, Product Delivery and Engineering teams to ensure the business is aligned with customer requirements.
• Serve as a UK Field Engineer, providing technical expertise and product support with a focus on enabling UK customer outcomes.

• Bachelor’s degree or equivalent experience in software engineering, computer science or related technical discipline.
• 3+ years of management experience.
• Prior experience working in, or supporting Computer Network Operations teams
• Recent and relevant experience (within last 3 years) working in a technical field;ie. Software Engineering, IT
• Prior experience with Defense, Intelligence, Law Enforcement or Cyber companies.
• Recent experience (within last 3 years) deploying or installing solutions on Linux
• Recent experience (within last 3 years) administering, deploying to, or troubleshooting Web Servers
• Recent experience (within last 3 years) using network analysis software
• Ability to obtain and maintain a UK security clearance and hold UK citizenship for security purposes

• Experience using Computer Network Operations software and tools.
• Experience with commercial business models.
• Recent experience (within last 5 years) using and/or deploying solutions with Docker
• Recent experience (within last 5 years) using Android debugging tools and techniques
• Strong organisation, prioritisation, and multitasking skills.
• Strong interpersonal skills.
• Highly self-motivated, innovating, and self-confident.

• Bonus scheme
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt-in extras such as a health…