Senior Analyst - Outpatient; Community

Position: Senior Analyst - Outpatient (Community)
Job summary

We have an exciting opportunity for a Senior Analyst to join the IT Clinical Systems (ITCS) Directorate as part of the Community team. In this role you will be responsible for the design, development, testing and deployment of enhancements to existing system functionality, ensuring solutions are safe, effective and aligned with clinical and operational requirements.

This role involves working closely with end users to analyse change requests, facilitate discussions, and build consensus on changes to clinical workflows and existing working practices. Change requests are received through the service desk, via the WOT and larger programmes of work managed as projects.

A key focus of the role is driving continuous improvement through the delivery of software enhancements. The post holder will play a significant role in the planning, configuration, testing and validation of software upgrades, ensuring all changes are implemented safely, meet clinical and operational requirements, and maintain the integrity and reliability of the system.

Main duties of the jobThe ITCS Senior Analysts support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT, KCH and soon LGT. We are seeking someone with a strong aptitude for digital systems and a natural born problem solver. Equally as important to these skills will be your understanding of workflow and processes required in an acute NHS Trust and/or community settings, particularly with regard to all Community workflows .

You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as with other teams within the programme team. Experience in project management and/or change management methodologies and techniques would be an advantage.

The successful candidate will work with a team of analysts, supported by an Application Manager and Deputy Application Managers in a fast-paced and innovative setting. Key duties will involve working closely with external stakeholders to review, design, configure, test and deploy workflows and clinical content within Epic. You will support end users with issues and problems, resolving their support tickets in a professional and timely fashion.

There will be opportunities to work on specific optimisation projects, software upgrades and other potential expansion of the portfolio and platform.

About us Guy's and St Thomas' NHS Foundation Trust (GSTT) and King's College Hospital NHS Foundation Trust (KCH) are two of London's largest and busiest teaching hospitals, with a long and proud history, international reputations for their speciality services, teaching and research excellence, and a strong profile of local services to local residents in south east London.

The two Trusts share a Chief Digital Information Officer (CDIO) and a vision for digital services that are lean and agile, that maximise the benefits of a shared service operating model, and deliver the digital ambition for both Trusts. This ambition is supported by a forward-looking and strategic approach, and significant investment in a new Electronic Health Record (EHR) which will catalyse a programme of work across both Trusts to transform the way technology and data is used across our services.

We will increase the care that can be provided at home, build our focus on wellness and prevention, and engage patients as partners in their care.

Details Date posted
26 August 2026

Pay scheme

Agenda for change

BandBand 7

Salary
58,133 to 65,261 a year

p.a. inc. HCAS

Contract Permanent Working  pattern

Full-time

Reference number
196-ITCS
170

Job locations

Guy's & St Thomas' NHS Foundation Trust Education Centre, York RoadLondonSE1 7NJ
United Kingdom Job description

Job responsibilities

As a senior member of the IT Clinical Systems Team the post holder is responsible for delivering and developing a share of the Epic and other software systems configuration build and; overseeing the work of the Band 6 Analyst. In particular it will involve:
Being a link person between the ITCS team, system users and other stakeholders and to help manage and prioritise calls and requests to the team;
Helping to direct careful planning for systems implementation and the roll-out process, taking into account all dependent variables and liaise with all affected teams, staff and departments;
Being a member of the multi-disciplinary configuration team, ensuring a consistent approach to the configuration and integration between the Epic modules and across the wider team;
Managing, co-ordinating and leading the configuration requirements and ensure build is delivered in a timely way. Being a key member of a designated Configuration and Application team ensuring design integrity Analysing and suggest ways to improve current workflows and working practices;
Working with the appropriate stakeholders to analyse,…