Enterprise Service Configuration Manager

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Role summary

This is a hands-on strategic leadership role for someone who can define the target AMDB/xMDB architecture, build the capability, and lead its migration into operational use across the enterprise. The role owns the long-term roadmap for CMDB/AMDB/xMDB, including service modeling, data quality, integrations, adoption, and the transition from fragmented configuration sources to a coherent, trusted platform.

The ideal candidate has deep practical experience building an AMDB / xMDB in Atlassian JSM Assets and understands the complexities of operating at Expedia's scale: multiple domains, diverse data sources, distributed ownership, inconsistent legacy data, and complex service dependencies. They will lead the creation of CI and service models, migration and onboarding patterns, relationship structures, governance processes, and quality measures that enable configuration data to support incident, change, problem, request, resilience, and impact-analysis workflows.

Collaborates with management and product to balance the needs of the teams' wellbeing, new capabilities, migration delivery, data remediation, and platform maintenance and operations. Acts as the primary point of accountability for building a sustainable configuration management capability and for ensuring that the resulting AMDB/xMDB is adopted by service owners and operational teams.

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, or equivalent practical experience.

Senior individual contributor with demonstrated technical leadership; experience leading or managing a team of engineers for at least one year, but not currently operating as a senior people manager.

Experience in ITSM, ITOM, ITAM, or related engineering domains, including at least 3 years leading engineering or IT service management teams, often in globally distributed environments.

Proven ownership of an enterprise CMDB/AMDB/xMDB platform as a trusted source of truth for services, infrastructure, and dependencies.

Deep hands‑on experience with Jira Service Management, including:

JSM Assets/CSDM‑aligned service modeling

Integrations with ITSM (incident, change, problem, request)
ITOM (discovery, event management), ITAM, observability, and cloud platforms

Strong expertise in CMDB data modeling, CI class design, relationship mapping, and API‑based data integrations with IT and business systems.

Demonstrated ability to define and drive configuration standards, data models, governance frameworks, ownership models, and data quality KPIs, along with long‑term CMDB roadmap planning.

Experience leading cross‑team initiatives to improve dependency visibility, change impact analysis, and operational resilience for Tier 0 / Tier 1 or mission‑critical services.

Proven capability supporting multiple services and stakeholders within a complex enterprise environment.

Strong communicator and stakeholder manager, comfortable influencing senior technical and business leaders without direct authority.

Familiarity with AI‑driven tools or workflows, applying AI/ML concepts to improve configuration data quality, incident response, or change management outcomes.

Preferred Qualifications:

Experience operating an enterprise‑scale xMDB/AMDB supporting complex, distributed application and infrastructure landscapes, including cloud and hybrid environments.

Strong track record of architecting and evolving…