Technical Implementation Lead

Purpose & Impact Within JCDecaux UK, the role of the Technical Implementation Lead (TIL) is crucial for managing and ensuring the smooth rollout of system upgrades and overseeing the effective release management processes. The TIL ensures that technological improvements are implemented in a way that maximizes efficiency and reduces business disruption.

The role reports to the Technical Solutions Director (TSD) and works alongside the Enterprise & Solution Architect (ESA), Business Intelligence (BIL) and Data Services (DSL) Leads and, developers or external consultants within the Technical Solutions department.

The TIL manages a team of Legacy Application Support Consultants and Implementation Analysts Key interactions include:
• Business Intelligence - to ensure that upgrades and releases support and enhance BI initiatives
• Data Services - to ensure data integrity and availability during and after system upgrades
• Developers or external consultants - to guarantee that cloud-based solutions align with implementation strategies

As part of JCDecaux UK, an evolving company, the TIL is instrumental in ensuring that technological advancements are introduced seamlessly, supporting ongoing business operations and strategic growth.

What you'll be doing...Capabilities Leadership Ability  to lead, motivate, inspire and manage a team of diverse technical professionals to continuously exceed customer expectations

Excellent communication skills, including the ability to articulate technical concepts to non-technical stakeholders.

Implementation Strategy & Planning Develop and maintain a strategic plan for system upgrades, ensuring minimal disruption to business operations

Prioritize upgrades based on business needs, system vulnerabilities, and technological advancements

Keep abreast of technological trends to ensure JCDecaux's systems remain current and competitive

Operational Activities Oversee the complete lifecycle of system upgrades, from planning to post-implementation review

Coordinate with various teams to ensure upgrades are in line with technical and business requirements

Establish protocols to test new upgrades in controlled environments before full-scale implementation

Release Management & Support Lead the team of Implementation Analysts in effective release management, ensuring timely, efficient, and error-free releases

Serve as the primary point of contact for all implementation-related queries and issues

Review post-implementation feedback and make necessary adjustments to future upgrades

Vendor Management Foster strong relationships with software providers, system vendors, and consultancy firms

Ensure third-party solutions and upgrades are in alignment with JCDecaux's technical requirements and standards

Quality Management Commit to the continuous improvement of implementation practices by reviewing system performance, user feedback, and team inputs

Ensure thorough documentation of every system upgrade, outlining processes, challenges, solutions, and outcomes

Team Collaboration Lead and mentor the team of Implementation Analysts, ensuring they are well-equipped to manage release processes

Collaborate closely with other department leads to ensure integrated and cohesive system upgrades

Share insights and gather feedback from teams to continually refine the implementation process

Stakeholder Engagement Regularly update business stakeholders on upcoming upgrades, potential system downtimes, and expected improvements

Translate technical jargon into understandable terms for non-technical audiences

Develop and maintain strong relationships with business units, ensuring system upgrades align with their operational needs

Personal

Strong technical acumen with an ability to foresee and troubleshoot potential issues

Proficiency in English;
French proficiency would be beneficial

Proven project management skills, with an ability to handle multiple projects concurrently

Detail-oriented with a focus on quality and user experience

Self-driven with a passion for technological innovation

Exceptional communication and team leadership skillsA little bit about you...Qualifications & Experience Degree in IT, Computer Science, Engineering,…