Senior Associate – Digital Product Solutions – DSAR

Job d:

Location:

LONDON, United Kingdom Job Function:
Product

Schedule:

Full time

Shift: Day Workplace:
Hybrid Career Area:
Product Company:
American Express Description The  Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues.

We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Data privacy and adherence to regulations such as GDPR, which provide individuals with rights of access to their personal data, are becoming the global standard. The Product Associate – DSAR will support the delivery of critical capabilities that enable and evidence AXP’s compliance with global privacy regulations and Data Subject Access Request (DSAR) obligations.

This role will focus on the execution and continuous enhancement of data discovery and automation within the Data Subject Request Processor (DSRP) platform. Working closely with Product Managers, Engineering, Privacy Risk Management, and business partners across the Enterprise, this role will help identify, map, onboard, and maintain data sources required to support automated, efficient, and accurate DSAR fulfillment processes. The ideal candidate is highly organized, detail-oriented, technically curious, and comfortable working across complex data environments in a regulated business.

This role is well-suited for someone who enjoys problem-solving, technical execution, process improvement, and collaborating across teams to deliver scalable data solutions.

Responsibilities Support the execution and ongoing enhancement of the Data Subject Request Processor (DSRP) platform, with a focus on data discovery, data mapping, AI, and system integration activities

Partner with Product and Engineering teams to onboard and maintain Enterprise data sources required for DSAR processing and regulatory compliance

Coordinate and liaise with lines of business and data owners to document data flows, data attributes, integration requirements, and operational dependencies

Assist in identifying opportunities to streamline manual processes and improve the efficiency, accuracy, and scalability of DSAR fulfillment workflows, including via AI capabilities

Support backlog management, requirement gathering, testing, and implementation activities for prioritized roadmap items

Track and manage integration deliverables, dependencies, risks, and operational issues across multiple stakeholders

Develop and maintain product documentation, process flows, tracking materials, and partner communications related to data integrations and discovery efforts

Support reporting, issue resolution, and operational monitoring activities to ensure successful delivery of product enhancements and integrations

Collaborate with Privacy Risk Management, Global Servicing, Engineering, and additional business partners to support evolving regulatory and operational requirements

Participate in testing and validation activities to ensure solutions meet compliance, operational, and user experience expectations Qualifications2+ years’ experience in product management, technology, or a related role, supporting product, data, technology, and/or operational initiatives in a cross-functional environment

Understanding of data management concepts including data mapping, data lineage, system integrations, APIs, and Enterprise data flows

Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously

Strong attention to detail and ability to document processes, requirements, and technical information…