IT Support Engineer

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience.

You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale.

Key responsibilities

Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person

Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, Git Hub, Atlassian)
Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement

Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs)
Handle escalations that need cross-team coordination

Join an on-call rotation for urgent issues outside business hours

Provide hands-on support for user technology, AV systems, conference rooms, and printers

Communicate clearly with users at every technical level

Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles

Spot patterns in support requests, surface recurring issues, and flag opportunities to automate

Help streamline onboarding and other high-volume operations as we scale

Contribute to automation efforts

Maintain and improve device management, identity, and access systems

Write scripts (Bash, Python) to automate repetitive tasks

Minimum qualifications

Hands-on IT support experience, ideally in a fast-paced environment

Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android

Experience with Google Workspace administration

Experience with Slack administration, including workspace management, permissions, and troubleshooting

Experience supporting and administering other SaaS tools

Understanding of identity and access fundamentals: SSO, MFA, directory services

Familiarity with MDM fundamentals and endpoint management concepts

Basic scripting (Bash or Python) for automation

Strong troubleshooting skills, with a methodical and persistent approach

Clear communicator who enjoys helping people solve problems

Take ownership of problems and follow through until they're resolved

Preferred qualifications

Familiarity with zero-trust security concepts and endpoint security tooling

Networking basics: DNS, DHCP, VPNsExperience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns

Experience using AI tools to improve personal or team productivity

Interest in developing deeper technical skills and taking on more complex systems administration over time

The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:130,000—175,000 GBPLogistics

Minimum education:

Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the…