Senior Salesforce Administrator – IT Operations Lead

Co-lead administration, development and optimisation of the Salesforce platform
Support the effective running of the wider technology ecosystem
Act as a Salesforce subject matter expert, providing advice, support and best-practice guidance
Manage Salesforce users, profiles, permissions, security settings and access controls
Maintain platform integrity and data quality
Gather stakeholder requirements and translate business needs into scalable Salesforce solutions
Lead solution delivery from requirements gathering through testing, deployment and post-review
Develop and maintain reports, dashboards and analytics
Manage and support Salesforce integrations with other business systems, including Thinkific
Support customer-, employer- and learner-facing digital experiences, including Salesforce Communities
Provide IT support and helpdesk services across software, hardware and connectivity
Support secure and efficient onboarding and offboarding access processes
Support the Head of Technology in delivering the technology roadmap and deputise when required
Promote best practice in technology adoption, systems management and data governance

• Salesforce Certified Administrator
• Extensive experience administering and developing Salesforce in a business-critical setting
• Strong understanding of Salesforce configuration, automation, security and platform management
• Experience gathering requirements, designing solutions and delivering system improvements
• Experience supporting integrations between Salesforce and external applications
• Strong reporting, dashboard creation and data analysis skills
• Experience providing IT support and managing business technology environments
• Excellent communication skills with technical and non-technical stakeholders
• Strong organisational, project management and problem-solving abilities
• Salesforce Advanced Administrator, Platform App Builder, or Platform Developer I certification (not essential)
• Experience with in apprenticeships, education, training or skills-based organisations (not essential)
• Experience with Thinkific, Microsoft 365, SharePoint and related business systems (not essential)
• Understanding of Cyber Essentials, GDPR and information security best practice (not essential)

Demonstrates expertise in Salesforce administration and development, ensuring platform integrity, data quality, and effective integration with business systems. Capable of translating stakeholder requirements into scalable solutions while promoting best practices in technology adoption and data governance.

• Salesforce Certified Administrator
• Salesforce Configuration
• Salesforce Integration Management
• Reporting and Dashboard Creation
• Project Management

• Salesforce Administration
• Salesforce Development
• Salesforce Automation
• Data Analysis
• Requirements Gathering
• Solution Design
• System Improvements
• User Management
• Security Settings
• Data Governance

• Excellent Communication
• Organisational Skills
• Problem-Solving Abilities

• Salesforce Advanced Administrator
• Salesforce Platform App Builder
• Salesforce Platform Developer I

• Cyber Essentials
• GDPR
• Information Security Best Practice
• Education
• Training

• Salesforce
• Thinkific
• Microsoft 365
• Share Point