Client Success Manager

Client Success Manager, Legal London Hybrid working

Intapp’s Client Success Legal Industry team is looking for an individual contributor who will lead in driving adoption and solution optimisation across a tier of accounts for legal clients. The role is a generalist across Intapp’s product suite with depth of expertise in Intapp Time and Bill stream and the broader timekeeping, billing, and profitability domain in law firms. Success is measured by turning clients into long‑term partners that fully realize their Intapp investment, expand in the platform, and influence peers in their markets.

The Client Success Manager operates as a trusted advisor to client stakeholders and serves as the voice of the customer internally to our product and account teams.

• Monitor adoption data, usage trends, health and engagement signals across a tier of legal clients to identify where proactive outreach will drive retention and value.
• Execute data-triggered success plays — structured, repeatable outreach motions tied to usage milestones, risk signals, or renewal timing — to drive adoption and retention at scale.
• Leverage skills, expertise, and client feedback to identify and build new success plays to drive incremental value for our clients.
• Serve as a responsive point of contact for client inquiries, advising on product usage, configuration, and best practices.
• Build proficiency in an initial Intapp solution, then progressively expand expertise across the broader Intapp product suite.
• Consult with clients post-deployment to ensure they capitalize on available solution features and that implemented solutions meet their organisational needs.
• Reinforce and expand knowledge of Intapp’s product portfolio, competitive landscape, and industry dynamics on an ongoing basis.

• 5+ years of experience in client success serving professional services firms, ideally in the legal industry.
• Experience using adoption and usage data to drive structured, playbook-driven outreach programmes.
• Ability to build product proficiency quickly and continue learning new solutions over time.
• Exposure or experience with Intapp Time and Bill stream or the timekeeping, billing, and profitability domain in law or professional service firms.
• Strong consultative and communication skills: ability to listen carefully and influence.
• Strong analytical skills and ability to synthesize input from multiple sources into clear client-facing recommendations.
• Resourceful problem-solver with results orientation and strong time management discipline.
• Bachelor’s degree required.
• Preferred familiarity with professional services firms, ideally law firms, and how they operate.
• Experience across Intapp’s broader product suite, or equivalent enterprise software in the professional services space.
• Experience with customer success or engagement platforms used to trigger and track outreach at scale.
• Experience in a publicly traded, growth-stage software company.

• Expand Your
  
  Skills:
  
  Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work:
  Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most:
  Our comprehensive wellness and flexible time off programmes and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most.
• We believe in giving back and supporting our communities with paid volunteer time off and a donation matching programme for the causes you care about.
• Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment…