ServiceNow ITSM

Role:
Service Now ITSM Consultant

Location:
London (Hybrid)

Full-time employment

We are looking for an experienced Service Now ITSM professional to support, administer, configure, and enhance the Service Now ITSM platform. The candidate will work closely with IT operations and business stakeholders to ensure effective delivery of Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.

Provide L2/L3 support for Service Now ITSM.

Manage and support Incident, Problem, Change, Request, and Knowledge Management.

Configure Service Catalog items, workflows, approvals, notifications, and SLAs.

Troubleshoot production issues and perform root-cause analysis.

Configure Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, and Notifications.

Support Flow Designer and workflow automation.

Manage users, groups, roles, and access.

Create and maintain reports and dashboards.

Support integrations with external systems using REST/SOAP APIs.

Perform testing for enhancements, patches, and upgrades.

Manage update sets and deployment activities.

Maintain technical and functional documentation.

Identify opportunities for automation and continual service improvement.

Good Cross-functional collaboration,team coordination, Stakeholder management and client communication.

Strong hands-on Service Now ITSM experience.

Good knowledge of Incident, Problem, Change, Request, Knowledge, and Service Catalog.

Service Now administration and configuration experience.

Experience with Business Rules, Client Scripts, UI Policies, ACLs, workflows, and Flow Designer.

Knowledge of REST/SOAP integrations.

Understanding of ITIL processes.

Strong troubleshooting and analytical skills.

3–7+ years of Service Now experience, preferably in enterprise production/BAU environments

Service Now Certified System Administrator.

Service Now CIS – ITSM.

ITIL 4 Foundation.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.