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On-Site IT Support Lead: SLA-Driven Tech & Team Coach

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: Webhosting
Full Time position
Listed on 2026-09-04
Job specializations:
  • IT/Tech
    IT Support, IT Project Manager, Systems Administrator
Salary/Wage Range or Industry Benchmark: 42000 - 64000 GBP Yearly GBP 42000.00 64000.00 YEAR
Job Description & How to Apply Below
Location: Greater London

Telefónica Tech UK&I seeks an On-Site Support Team Leader to oversee end-to-end delivery of on-site IT support in a high-profile environment. You will act as escalation point, drive service performance, and coach engineers to maintain SLA compliance and strong end-user experience.

Lead a small team, manage workload, and collaborate with customer IT and resolver groups to ensure timely resolution and continuous improvement.

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