Service Desk Ops Leader - ITIL-Driven
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-04
Listing for:
DXC Technology Inc.
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Location: Greater London
DXC Technology is seeking a Service Desk Ops Manager in London, onsite 5 days per week. You will lead and manage the ITSM Service Desk operation, ensuring high-quality IT support aligned with ITIL practices and SLA compliance.
You will drive customer experience improvements, supervise teams, manage budgets, and coordinate with vendors while maintaining security and GDPR compliance. The role reports to senior leadership and involves performance reviews.
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