2nd Line Helpdesk Engineer

We are currently looking for a skilled Level 2 Helpdesk Technician to join a dynamic and growing IT services organisation. This is an excellent opportunity to work in a fast-paced environment supporting a diverse client base across multiple platforms and technologies.

The Role:

As a Level 2 Helpdesk Technician, you will provide remote and on-site technical support to end users. You will troubleshoot, diagnose, and resolve a wide range of IT issues, escalating more complex problems when necessary. Your focus will be on delivering excellent customer service while ensuring systems run efficiently and reliably.

Key Responsibilities:

• Provide remote support via phone, email, chat, or ticketing system.
• Diagnose and resolve technical issues related to hardware, software, networking, printers, scanners, and other devices.
• Visit client sites as needed for installations, maintenance, or repairs.
• Escalate complex issues to senior technicians or external vendors.
• Maintain accurate records of tickets, incidents, and client interactions.
• Support internal systems and perform routine upkeep.
• Stay up to date with emerging technologies and best practices.
• Deliver high-quality customer service through professional communication and problem-solving.

Daily Acti...