ITSM​/ServiceNow Pre Sales Consultant

Position: ITSM / ServiceNow Pre Sales Consultant
Job Description Reporting directly to the Head of Pre-Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around Service Now solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via:

Product and prototype based demonstrations;

Proposal and Statement of Work production

Responding to RFIs/RFPsScoping opportunities and engagements

Responsibilities:
Work closely with the sales force to assist in the qualification of customer needs as part of the sales cycle.

Respond to Request for Information/Proposal documents with the sales force as part of the sales cycle.

Demonstrate out-of-the-box product functionality and capability both onsite or via Web Ex sessions to existing customers and prospects.

Prototype and demonstrate tailored capability and functionality both onsite or via Web Ex sessions to existing customers and prospects.

Capture of high-level business and functional requirements as part scoping engagements.

Provide indicative estimate on consulting work required (project management, process consulting, comms and adoption, technical delivery and support) to meet the customer’s requirements.

Staying current on product developments/releases to a level required for demonstrations and thought/solutions leadership (across the Service Now application stack).Supporting Marketing events – blogs, shows/seminars, conferences, webinars, case studies, data sheets, etc.

Staying current on competitive analysis and understanding differentiators between the company and its competitors.

Responsible for understanding business and technical problems addressed by the solutions including key regulations, business drivers, evolving business needs, security  conjunction with Sales and the Delivery team, conduct transition briefing – communicate commitments, expectations etc. in preparation for deployment.

Oversee the quality and integration of the solution architecture, design integrity and communications, and the interface between applications, legacy systems, component libraries, content repositories and supporting databases.

Liaise between the client, vendors, project management and the technical team on questions, issues, revisions to the solution architecture.

Advise project management and the client on the solution architecture options, their impacts and decisions.

Advise project management and the client on the impact of new technologies on their existing technical and information system environment.

Knowledge and Skills Strong senior solution pre-sales experience (around Enterprise Service Management).Prior experience in a senior pre-sales capacity role in various customer markets such as Financial Services, Managed Service Providers, Law, Education, Health, Manufacturing, Retail, Telco and Public Sector.

Background in ITSM/ITIL is mandatory incl. Cloud Computing knowledge/experience. Knowledge/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM and TOGAF are optional but advantageous.

Extensive knowledge of Enterprise IT Service Management solutions from one or several vendors such as – Service Now, HP SM, IBM Tivoli, CA Unicenter, Cherwell and BMC Remedy are required.

Strong architecture, design and implementation experience with Enterprise Service Management domain solutions, products, and industry best practices/trends.

Strong architecture, design and implementation experience with complex interfaces/integrations including use of an Enterprise Service Bus (SOA – Service Orientated Architecture).Prior experience in utilising industry based SDLC methodologies such as waterfall, agile or w-agile (hybrid) in process/solution deployment-based engagements.

Prior experience in addressing business and technical stakeholder requirements and translating these to appropriate solution architectures.

Prior experience in developing sales, technical or service delivery collateral.

Prior experience working with virtualization and cloud solutions is not mandatory but advantageous.

Consulting background

Job Information Job Reference::

Salary From:55000

Salary To:70000

Job Industries:

ITJob Location s:

London Job Types:Permanent Apply for this Job Name
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