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Customer Escalations Lead, Cross-Functional Solutions
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-05
Listing for:
Entrust Corporation
Full Time
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Entrust, a leader in identity-centric security solutions, is hiring for a Customer Escalations role in the United Kingdom. You’ll manage escalations, triage requests using product knowledge, and coordinate Sales, Product, Engineering, Customer Support & Success to deliver timely solutions.
You’ll influence prioritization through data, maintain escalation docs, and ensure customer satisfaction while meeting SLAs in a flexible, hybrid working model.
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