CRM Consultant; Migration

CRM Migration Consultant (Bloomreach to Klaviyo)

London | Outside IR35 | Occasional on-site days | £400 Day Rate | 3-month Contract | Part-Time | 38-39 Days of Work

This is an exciting contract opportunity to lead a large-scale CRM platform migration for a well-established e-commerce business. You'll play a key role in shaping customer communications, data strategy, and lifecycle marketing capabilities as the organisation transitions to a new CRM ecosystem.

The Company

They are a growing digital business with a strong e-commerce presence and a focus on customer engagement and retention. As part of a wider CRM transformation programme, they are investing in modern marketing technology and customer lifecycle capabilities. The project involves close collaboration across CRM, data, and technology functions to deliver a seamless migration.

The Role and Deliverables

• Lead the migration of CRM campaigns, customer journeys, and automated flows from Bloomreach to Klaviyo.
• Work with client-side data and technology teams to define migration requirements and data strategy.
• Assess customer data requirements and advise on historical data migration approaches.
• Support the integration of CRM platforms with wider technology systems and third-party tools.
• Migrate and optimise multiple customer lifecycle and retention jour...