Customer Success Engineer Prisma Access SaaS

Our Mission

At Palo Alto Networks were united by a shared missionto protect our digital way of life. We thrive at the intersection of innovation and impact solving real-world problems with cutting-edge technology and bold thinking. Here everyone has a voice and every idea counts. If youre ready to do the most meaningful work of your career alongside people who are just as passionate as you are youre in the right place.

Who We Are

In order to be the cybersecurity partner of choice we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption Collaboration Execution Integrity and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest we invite you to join us!

Job Summary

Your Career

With uncertain macroeconomic conditions putting pressure on organizations to do more with less investing in IT solutions that reduce complexity and cost are more important than ever. For security and networking infrastructure this means adopting a Secure Access Service Edge (SASE) strategy. According to Gartner By 2025 80% of enterprises will have adopted a strategy to unify web cloud services and private application access using a SASE/SSE architecture up from 20% in 2021.

Gartner has recognized Palo Alto Networks as a Leader in the
2023 Gartner Magic Quadrant for SSE. This recognition joins our recent acknowledgment as a Leader in the 2022 Gartner Magic Quadrant for SD-WAN. We believe that taken together these emphasize our commitment to delivering best-in-class cybersecurity solutions that help organizations stay secure and agile in this hybrid era.

As a Customer Success Engineer within the SASE team you will be part of a business-critical capability to enable our customers secure environments. You act as their day-to-day technical contact building relationships with them to ensure proper security integrations.

This includes guidance for adoption accelerated integrations with new cloud security products and real-time support and strategy. You are someone who is highly technical understands SASE technologies and understands the complex world of cloud eco-systems and integrations.

You love solving critical problems in challenging this role you will work closely with CISOs Security Architects Customer Success Managers and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

You will be the frontline defense against the worlds most pressing cybersecurity challenges. The end result for the client Better digital protection. The end result for you An important career that impacts our daily lives in the digital age.

Your Impact

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives
• Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security and networking operations
• Be the first line of defense in proactively addressing customer needs for technical assistance and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business…