IT Support Analyst

IT Support Analyst Skyports Limited London, England, United Kingdom About this position

Job Title: IT Support Analyst

Location:
London, UK
Department:
Business Operations
Type:
Full time, permanent

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

• Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.
• Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role:

We are looking for a hands‑on IT Support Analyst to join the technical team king with the IT Operations Manager, you will provide local IT support for users in London and remote assistance to Skyports offices across the UK and internationally.

This role would suit an energetic individual with a passion for technology. You will gain experience across the Microsoft 365 and Azure AD stack, provide first‑class support using established ITIL helpdesk practices, and support users across all business units and technical operations teams.

In return, you will receive the support and freedom needed to build your skills and develop your career. You will have the opportunity to broaden your experience across a range of technologies while helping Skyports achieve its goals. As the company grows, this role will offer the right person the chance to progress at an accelerated pace.

The role will be based out of our London office.

You will report to the IT Operations Manager and work closely with colleagues across technical operations, engineering, and the wider business.

Key Responsibilities:

• Support the delivery of infrastructure projects with the IT Operations Manager
• Assist users with desktop support and Microsoft cloud-based services.
• Identify areas for improvement, including recurring faults, and report these issues to the IT Operations Manager.
• Manage user accounts, devices, and shared resources for all staff.
• Ensure the IT helpdesk and all IT support requests are actioned in accordance with helpdesk procedures and priorities.
• Work closely with other members of the technical team and wider business to ensure projects are delivered successfully
• Provide training to local staff on IT operations and policies.
• Provide a flexible, adaptable, and diplomatic service for all staff, in person and remotely, to help resolve IT issues and ensure IT works effectively for them.

You should be comfortable working in a busy support environment, communicating clearly with users at different levels of technical knowledge, and taking ownership of issues through to resolution.

About You:

• Windows 11
• Microsoft 365
• Microsoft SharePoint, One Drive, and Teams
• Microsoft Entra  Intune
• Documentation and instruction writing

Nice to Haves

• Familiar with ITIL helpdesk practices
• Good understanding of information security standards; e.g. Cyber Essentials and ISO 27001.
• Intune (Microsoft Endpoint) for Windows and IOS devices

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in an innovative and growing industry.
• A collaborative and dynamic work environment with ample opportunities for professional development.
• Flexible working arrangements and a supportive team culture.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.