IT Support Technician; Help Desk, Italian Speaking

• Open Table is currently seeking a Help Desk Tier II for our Global IT Help Desk team, called Tech Table
• This person will serve as the escalation point for the Tech Table team and resolve complex technical problems related to hardware, software, and access
• They’ll also lead IT projects and become a subject matter expert on internal tools and systems
• Things move quickly, so you’ll be expected to instinctively handle competing priorities, but still be accountable to deadlines and focused on getting the job done
• Provide a wide range of technical support to end users through chat, email, and remote support
• Lead internal IT projects
• Identify service automation opportunities
• Systems administration (Okta, Azure/Intune, Jamf, Iru, and others)
• Support corporate office systems and teams
• Manage and support Telcomm/Video Conference services
• Test and configure end-user hardware and software
• Support employee onboarding and offboarding
• Create, curate, and revise knowledge base documentation & company-wide technical communications
• Manage your ticket queue with SLAs in mind

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through Spring Health, company-paid subscription to Head Space, and company-wide weeks off a year so the whole team can recharge

An IT enthusiast who loves new technologies and gadgets

You genuinely enjoy resolving technical problems and helping your co-workers to grow their technical skills

Our ideal candidate is a self-motivated individual with a broad technical skill set and a passion for delivering world-class customer service

This candidate should be very adaptable and ready to work in a fast-paced, global enterprise environment

Additionally, this candidate should possess strong critical thinking skills and the ability to devise solutions to technical or process-related issues in a complex environment

You should be comfortable writing knowledge base documentation, scripting, and working with Windows servers and cloud/SaaS systems

You should also enjoy working closely with other teams in Security, Infrastructure, and Network Operations Collaborative attitude - team player

Business level proficiency in Italian Scripting experience (bash, Power Shell, Python, etc.)Computer security and threat protection concepts

Audio/visual hardware and software support

In-depth knowledge of identity access management (Okta)

Experience with workflow tools such as Zapier, Workato, Tines, or similar tools for integration and automation PC and Mac hardware/software support

Patient, positive, and supportive attitude IOS and Android mobile device support

Network troubleshooting experience

Computer system security & compliance policies

Basic project management concepts

Experience supporting GSuite & Office 365

ITSM and Service Desk management concepts

Flexibility and ability to multitask in a fast-paced environment