Helpdesk Analyst
Listed on 2026-09-10
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
1st Line Support Analyst (Applications & Networks)
£28,000–£32,000 per annum
Location:
Central London
In Office 5 days per week
Shift Pattern: Starting with 1 month of 8:00am–16:30 & then you will go onto a shift pattern which is either earlier or later starts (Mon–Fri)
Are you a proactive, customer-focused IT support professional looking to build your career in a fast-paced environment? We’re looking for a 1st Line Support Analyst with strengths across business applications and network connectivity to join my client's growing team.
You’ll be the first point of contact for technical issues, ensuring our users receive efficient, friendly, and effective support to keep our operations running smoothly.
Key Responsibilities
User Support
- Provide first-line support via phone, email, and ticketing systems.
- Deliver clear communication, regular updates, and a great user experience.
Application Support
- Troubleshoot login issues, performance failures, and configuration queries.
- Support core business applications, including SaaS and on-prem systems.
Network Support
- Diagnose Wi-Fi, VPN, and LAN connectivity issues.
- Determine local vs...
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