Service Management Architect

The Department

Our Technology team continues to go from strength to strength, playing a vital role in firm-wide innovation, operational excellence, and business strategy. Far from being a traditional support function, Technology is central to the firm's growth agenda and is backed by strong leadership engagement and sustained investment across platforms, infrastructure, cyber security, data, AI, and digital transformation initiatives.

Our Technology team continues to go from strength to strength, playing a vital role in firm-wide innovation, operational excellence, and business strategy. Far from being a traditional support function, Technology is central to the firm's growth agenda and is backed by strong leadership engagement and sustained investment across platforms, infrastructure, cyber security, data, AI, and digital transformation initiatives. The Technology organisation supports a global user base across multiple international locations including the UK, UAE, Singapore, and Hong Kong, delivering business-critical services within a highly demanding professional services environment.

The estate issubstantialand complex,comprisingover 350+ servicesoperatingacross apredominantly cloud-first

Microsoft ecosystem, including Azure, Microsoft 365, enterprise platforms, collaboration technologies, identity services, and business-critical legal applications.

As the firm continues to modernise its technology landscape, there is significant focus on improving service maturity, operational governance, automation, and platform reliability. This includes investment in cloud transformation, modern workplace technologies, service management capabilities, AI-enabled operational tooling, and the ongoing evolution of enterprise architecture and engineering practices.

The Service Management function plays a critical role within this environment, ensuring that technology services are designed, transitioned, operated, and continuously improved in a structured, scalable, and supportable way. The Service Management Architect will therefore operate at the heart of the firm's technology transformation agenda, helping shape how services are delivered and managed across the organisation.

• Designing scalable and supportable service models for new and evolving technology platforms
• Improving operational readiness, governance and service transition processes, including robust readiness assessments and Go/No-Go recommendations for production releases
• Supporting the evolution of the service catalogue, CMDB, and ITSM capabilities
• Driving greater standardisation, automation, and consistency across technology services
• Ensuring services are designed with resilience, security, supportability, and user experience in mind

This role will work closely with business stakeholders, Architecture, Engineering, Service Management, Product and Platform teams to ensure technology services are aligned to business capabilities, organisational priorities, operational best practice and effective governance.

Over time, there is also an ambition to further modernise service operations through increased automation, improved operational insight, and AI-driven service management capabilities. As such, this role will play an important part in helping shape the future operating model for technology services across the firm.

Mishcon's Technology function is undergoing significant transformation, with increasing focus on platform maturity, operational excellence, automation, and scalable service delivery across a growing global technology landscape. Supporting business-critical services across the UK, UAE, Singapore, and Hong Kong, the Technology organisation operates within a complex, highly integrated environment spanning cloud, SaaS, on-premises, and modern workplace technologies.

As the firm continues to modernise and scale its technology capabilities, there is an increasing need for well-defined, supportable, and operationally mature technology services. The Service Management Architect will play a key role in shaping how technology services are designed, transitioned, governed, and operated across the organisation.

This role offers the opportunity to work at the centre of large-scale technology and operational transformation initiatives, helping define the standards, frameworks, and service models that underpin the firm's global technology operations.

The role requires a strong understanding of the firm's business functions, legal operations and strategic…