ServiceNow Developer

Version 1 has celebrated
30 yearsinbusinessand continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat,Out Systems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’rean award-winning employer reflecting how our employees are at the very heartof whatwe do:

10+ years as a Great Place to Work in Ireland & UK

Best Workplace for Women in the UK & Ireland by GPTW

Best Workplace for Wellbeing in the UK by GPTW

We’rea co revalues driven company, we hire people who share our values, and we reward those who display and foster them,it’sdeeply embedded within our DNA. Invest in us andwe’llinvest in you!.

Here at Version 1, we are currently recruiting for a Service Now Developer to join our thriving managed service practice. If you want to be involved in delivering value, innovation, and excellence with our customers, we would love to hear from you.

ASPIRE is Version 1 managed service framework that is currently transforming the way our customers consume services. The framework is continually evolving to ensure we are always delivering next generation services. Technology plays a key part in providing the underlying platform and capabilities. We are seeking a creative and experienced individual to join our team as a Service Now Developer.

• Ensure the Service Now platform is up to date by applying patches and performing version upgrades.
• Automate application logic using workflow, scheduled script executions, and inbound and outbound email
• Create and manage workflows, including flow designer, to automate business processes.
• Design and maintain the Service Catalogue, including defining and configuring items, order guides, and workflows.
• Build and enhance UI components, including forms, lists, and UI pages.
• Integrate Service Now with other systems and applications, ensuring data flows seamlessly.
• Develop and customize the Service Now Portal and Service Now applications in line with the needs of the business.
• Secure applications and data against access by unauthorized users and applications, employing best practices.
• Maintain clear and comprehensive documentation of configurations, customizations, and processes.
• Provide guidance to users on the usage of Service Now in line with its design
• Identify and resolve performance issues and optimize Service Now instances.
• Keep up-to-date with Service Now best practices and industry trends to ensure efficient and effective use of the platform
• Develop and maintain Service Now applications that support Domain Separation
• Develop reports and dashboards to provide data insights and monitoring capabilities

• Bachelor's degree in computer science, information technology, or a related field.
• 3+ years of hands-on Service Now Developer experience
• Proven track record of improving processes and effectiveness through automation.
• Strong understanding of IT service management and the ITIL framework.
• Strong interpersonal skills for coordinating with team members and stakeholders.
• Ability to work independently and manage multiple task assignments.
• At least 2 of the following certifications;
  • Certified System Administrator
  • Certified Application Developer
  • Certified Application Specialist (Performance Analytics)
  • Implementation Specialist (Customer Service Management)
  • Implementation Specialist (Service Mapping)
  • Implementation Specialist (Discovery)
  • Implementation Specialist (IT Service Management)

Why Version 1?

At Version 1, we believe in…