Principal Project Manager

the company is the trusted platform to industrialize Enterprise AI. At our core is the the company Context Model - which combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can actually understand, turning AI's operational blind spots into operational clarity. World's leading companies trust the company and its global ecosystem of partners to make their AI agents, people, systems, and processes work together, achieving transformational outcomes.

We believe there's a massive opportunity to unlock global productivity and sustainability by giving AI the context to understand how every business process really works. Join our mission to make processes work for people, companies, and the planet.

the company Services is the delivery engine of our the company Customer Organization, responsible for turning the the company platform into measurable, business-critical outcomes for our customers. In the AI era, our role has elevated: as AI agents like our own Apollo take on more of the technical build, our people focus on the work that drives real impact-understanding our customers' business-critical problems, designing the solutions that solve them, and quantifying the value delivered.

Our Deployment Engineers and Deployment Architects pair deep domain and industry expertise with serious platform mastery and AI-augmented delivery, directing agentic systems while owning the judgment, architecture, and customer relationships that AI cannot replace. We deliver faster and smarter than ever, and we own the outcome: solution go-live, solution adoption, initial value realization support and the long-term success of our customers.

As a Principal Project Manager
, you will support end-to-end implementations of the company' technology across our largest and most strategic customers. You will articulate the company' product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish the company' Services Value proposition and create statements of work with customers during the pre-sales phase.

In this role, you will assist customers in understanding how to build best practice and enduring capabilities, are responsible for identifying further Services needs by the customer whilst engaged and responsible for customer satisfaction throughout a customer's engagement with the company.

Fluency in German language is required.

• Lead complex transformational customer programs, shape and define the project outcome and then steer towards it.

• Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.

• Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximize the efficient use of resources needed to meet the requirements.

• Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation. You will be their primary point of contact for product feature requests and escalation of support issues.

• Regularly communicate project status, covering key discussion items, action items, risks and issues. Keep projects up to date in the the company Professional Services Automation System to enable accurate and timely project and portfolio reporting.

• Proactively manage and escal ...

• Provide guidance and mentoring to the implementation team, including partner resources, to ensure the company methodology is being followed.

• Use your experience to…