Solutions Engineer Sr

About Open Table:

With millions of diners 70000 restaurant partners and 25 years of experience Open Table part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

About the Job

We are seeking an experienced Senior Solutions Engineer to lead complex API integrations and high-impact technical engagements across our partner and restaurant ecosystem. This role independently owns sophisticated implementations partners cross-functionally to drive successful outcomes and helps establish strong technical and operational standards across Solutions Engineering.

The ideal candidate brings deep experience with APIs and system integrations thrives in ambiguous and technically complex environments and can confidently drive initiatives from technical discovery through implementation and launch. They use strong technical judgment to navigate tradeoffs proactively identify risks and dependencies and influence scalable improvements across our integrations and developer experience.

Responsibilities

• Lead complex API integrations and technical initiatives from discovery and solution design through implementation and launch.
• Independently own complex quarter-length technical projects and high-impact partner implementations establishing clear milestones dependencies and delivery expectations.
• Serve as the primary technical advisor for sophisticated partners restaurant groups and strategic initiatives.
• Translate business and partner requirements into clear technical approaches balancing implementation complexity scalability reliability and partner needs.
• Diagnose and resolve sophisticated API and integration challenges using logs API requests and responses authentication flows and system behavior.
• Navigate ambiguous technical problems by identifying assumptions evaluating tradeoffs and driving decisions toward resolution.
• Proactively identify technical risks dependencies and implementation gaps and partner with stakeholders to develop mitigation plans.
• Partner closely with Product and Engineering teams to clarify scope investigate technical challenges and identify appropriate short and long-term solutions.
• Communicate changes to delivery expectations blockers and technical risks early and clearly.
• Act as an escalation point for complex technical issues and implementations.
• Build and maintain deep expertise across our off-the-shelf APIs integrations and broader technical ecosystem.
• Ensure Service Level Agreements (SLAs) and implementation commitments are met while balancing multiple high-priority initiatives.
• Partner with Security teams to ensure integrations follow established security and compliance standards and proactively identify potential risks.
• Work closely with Sales Partnerships Support Product and Engineering teams to connect technical decisions and tradeoffs to business outcomes.
• Develop scalable troubleshooting approaches implementation patterns and technical guardrails that improve consistency and quality.
• Partner with Engineering domain owners during complex incidents and technical investigations using available logs and observability tools to drive resolution and identify opportunities to prevent recurring issues.
• Develop scalable troubleshooting guides implementation playbooks and technical resources that improve partner self-service.
• Identify and raise product improvement opportunities based on technical patterns implementation challenges and partner feedback.

Minimum Qualifications

• You have significant experience in Solutions Engineering Sales Engineering Technical Consulting Integration Engineering or a similar customer-facing technical role.
• You have deep experience working with REST APIs JSON payloads authentication methods webhooks and system integrations.
• You are experienced in reviewing logs debugging API requests and responses and diagnosing complex integration issues.
• You have successfully led complex technical implementations from discovery through production launch.
• You are comfortable owning complex quarter-length initiatives and driving work…