Halo Sme
Listed on 2026-09-12
-
IT/Tech
IT Consultant, Systems Analyst, IT Business Analyst, IT Support
Job Description (anonymous)
Halo SME ITSM Implementation Specialist
Start:
September 2026
Duration: 9 Months
Type:
Contract
START September 2026 DURATION 9 Months
ABOUT THE ROLE
We are looking for a hands-on Halo Subject Matter Expert to sit underneath the Senior PM and do the
doing. This is a technical implementation role: you will work directly with the business and either Halo or
the System Integrator to configure build and integrate the platform translating requirements into
working solutions.
The focus is entirely on the tool. We need someone who lives and breathes Halo not a process
consultant not an incident manager but a platform builder.
KEY RESPONSIBILITIES
Act as the primary technical SME for the Halo platform throughout the implementation.
Configure and build out the Halo environment: incident problem change and configuration
management modules.
Translate business requirements directly into platform actions own that end-to-end.
Manage and deliver platform integrations with third-party systems.
Work closely with Halo or the appointed System Integrator to drive delivery.
Provide hands-on platform expertise to support testing go-live and post-go-live stabilisation.
Support architecture decisions where relevant but always anchored to what the platform needs to
do.
ESSENTIAL REQUIREMENTS
Hands-on proven experience implementing the Halo ITSM platform.
Fully-fledged ITSM specialist incident problem change CMDB and platform configuration.
Ability to take requirements and build them no interpretation layer needed.
Experience working with or alongside a System Integrator on a platform implementation.
Strong understanding of platform integrations and how to make them work in practice.
Background in Service Now migration or cross-platform ITSM experience is a strong advantage.
DESIRABLE
Halo certification or formal Halo training.
Architecture awareness able to contribute to technical design discussions.
Experience in a large enterprise environment with complex ITSM requirements.
WHAT THIS ROLE IS NOT
This is not a process design or ITIL consulting role and it is not an incident management position. We
need a platform specialist who gets into the tool configures it integrates it and makes it do what the
business needs.
Employment Type : Full-TimeExperience: years
Vacancy: 1
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