ServiceNow Pre-Sales & Assurance Consultant

About Methods

Methods is a 100M IT Services Consultancy that partners with central government departments agencies and commercial organisations to deliver meaningful digital transformation. Established over 30 years ago and UK-based we combine expertise in transformation delivery technology and collaboration to create people-centred solutions that deliver lasting value.

Predominantly focused on the public sector whilst continuing to expand its private sector presence Methods combines deep consulting expertise with the capability and scale of the Alten Group which acquired Methods in 2022.

As part of our continued growth we are seeking an experienced and commercially minded Service Now Pre-Sales & Assurance Consultant to support business development activities shape winning solutions and provide delivery assurance across our Service Now portfolio.

This role sits at the intersection of sales solution design and delivery excellence. The successful candidate will work closely with account teams proposition leads architects and delivery teams to ensure that Service Now opportunities are both compelling and deliverable.

Key Responsibilities

The Service Now Pre-Sales & Assurance Consultant carries out the following activities:

1. Pre-Sales & Business Development

• Support the sales team in identifying and qualifying Service Now opportunities across public and private sector clients.
• Lead discovery workshops with prospective customers to understand business challenges objectives and requirements.
• Shape solution approaches that align customer outcomes with Methods Service Now capabilities.
• Contribute to bids proposals framework responses RFPs and presentations.
• Develop compelling business cases value propositions and transformation roadmaps.
• Present Service Now solutions to senior stakeholders both technical and non-technical.
• Support account planning activities and identify opportunities for service expansion within existing customers.
• Collaborate with strategic partners including Service Now to develop joint opportunities.

2. Solution Design & Opportunity Leadership

• Act as the lead solution designer for Service Now opportunities.
• Define solution architectures delivery approaches operating models and target outcomes.
• Ensure proposed solutions align with Service Now best practice platform capabilities and customer objectives.
• Produce high-quality solution documentation including architectures service models implementation plans and estimates.
• Work closely with delivery teams to validate assumptions resource requirements risks and dependencies.
• Support commercial modelling and effort estimation activities.
• Ensure solutions reflect industry standards governance requirements and security considerations.

3. Delivery Assurance & Quality Governance

• Provide independent assurance on Service Now programmes and projects throughout the delivery lifecycle.
• Review project artefacts designs delivery plans and governance processes to identify delivery risks and improvement opportunities.
• Ensure adherence to agreed methodologies platform standards and implementation best practice.
• Conduct health checks and assurance reviews for ongoing engagements.
• Support project mobilisation activities to ensure a seamless transition from sales to delivery.
• Provide guidance and challenge to delivery teams to drive successful outcomes.
• Identify lessons learned and contribute to the continuous improvement of Methods Service Now delivery capability.
• Support customer governance boards and executive stakeholder reviews where required.

4. Capability Development

• Support the development of Service Now propositions accelerators reusable assets and thought leadership.
• Contribute to Methods Service Now community through mentoring knowledge sharing and best practice development.
• Maintain awareness of Service Now product developments licensing changes and emerging industry trends.
• Support internal capability growth through coaching and pre-sales enablement activities.

Desirable Skills & Experience

• Proven experience in a Service Now consulting architecture pre-sales or solution design role.
• Strong understanding of the Service Now platform and its key modules including ITSM ITOM ITAM Sec Ops IRM/GRC HRSD CSM and App Engine.
• Experience leading solution design activities for complex digital transformation programmes.
• Demonstrable experience supporting bids proposals and customer presentations.
• Strong understanding of public sector procurement and framework-based opportunities.
• Experience…