ICT Intern

Overview

ICT Intern role to support the operation of the ICT service. The IT Intern will assist the ICT Manager with day-to-day maintenance and troubleshooting of audio-visual equipment, printers, laptops, PCs, and network infrastructure. This role provides practical experience and knowledge of IT services and operations within an educational environment.

• Assist with providing first-line support for the IT Helpdesk.
• Assist with school events and day-to-day ICT operations.
• Support users with IT queries and troubleshoot technical issues.
• Assist with the daily maintenance of IT equipment, including PCs, display screens, audio systems, and printers.
• Support the operation and maintenance of Computer and Design Labs.
• Assist with software updates and the administration of school applications.
• Participate in the deployment and configuration of desktops, laptops, and software.
• Work flexibly and support the ICT department by undertaking other duties appropriate to the role, as required.

• Essential
  : A-levels or equivalent qualification; strong communication and interpersonal skills; ability to work as part of a team and independently; good organizational skills with the ability to prioritise workload.
• Desirable
  :
  Knowledge of remote support and helpdesk ticketing tools; basic understanding of computer hardware, networking, and troubleshooting; previous experience supporting IT equipment or users in a school, university, or workplace environment; good knowledge of Apple macOS and Microsoft Windows operating systems.

Salary: £18,506.00