Consultant, Test Management

About Us

McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.

As Consultant, Quality Assurance Engineering you will be accountable for our testing environments both physical and virtual, including the onsite test lab in East Finchley and offshore labs in India. You will have creative autonomy to deliver seamless deployment of new technology, ensuring production restaurants mimic testing environments as closely as possible. You will drive automation, collaborate across teams to reduce defect leakage and incidents, and champion quality improvements throughout the restaurant estate.

You will also manage and develop a Tech Business Analyst, ensuring alignment between technical quality and business requirements. A key part of your role is to manage the relationship and performance of our testing partners, ensuring high standards and continuous improvement.

Team & Customers

You will work as part of the Deployment & Testing team within the wider Technology team for the UK&I and Global business. Customers include franchisees, restaurant teams, global technology colleagues and supplier partners

Testing Environment Management:

Accountable for on-site and offshore test labs, ensuring alignment with production environments.

Responsible for lab setup, configuration, hardware procurement, and software versioning.

Automation Leadership:

Drive adoption and continuous improvement of test automation frameworks and tools.

Set and monitor automation targets, reporting progress and impact on defect detection rates and deployment speed.

Champion automation best practices, mentoring team members and stakeholders.

Defect Leakage & Incident Reduction:

Collaborate with Dev Ops, Deployment, Restaurant Operations, and the Software Management pillar to identify and address defect leakage.

Lead defect triage sessions with cross-functional teams, ensuring rapid resolution and knowledge sharing.

Develop dashboards tracking defect leakage, incident rates, and issue resolution times across restaurant deployments.

Analyse incident trends, proactively address systemic issues, and drive down overall incident rates.

Implement post-deployment reviews and retrospectives to capture lessons learned and drive improvements.

Cross-Team

Collaboration:

Align UK Test function to Global testing strategy, sharing best practices and resources.

Establish feedback loops with restaurant teams and franchisees to capture real-world issues and inform continuous improvement.

Facilitate workshops and training for stakeholders, building quality awareness and empowering proactive issue identification.

Continuous Improvement & Metrics:

Define and track KPIs related to automation coverage, defect leakage, and incident reduction.

Benchmark against industry standards and internal targets, regularly reviewing progress and adjusting plans.

Seek opportunities for continual improvement, leveraging external best practices.

Stakeholder Engagement:

Lead and attend multi-functional team meetings, contributing to strategic planning and quality initiatives.

Represent Quality Assurance in forums, ensuring quality and automation are embedded in all technology initiatives.

Managed Test Service & Partner Management:

Lead the Managed test service and oversee execution and compliance of the Managed Service Testing contract.

Manage the relationship and performance of testing partner, ensuring delivery to agreed standards and driving continuous improvement.

Team Leadership:

Manage, coach, and develop the Tech Business Analyst & R2CB talent, fostering…