Lead Solutions Consultant

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description Overview Sprinklr is looking for a Lead Solutions Consultant to partner with Sales and drive revenue growth through advanced solution design and strategic customer engagement.

Design and present customized solutions using Sprinklr's AI-powered Unified-CXM platform. Collaborate with Sales and consulting teams to integrate AI and data science capabilities into customer environments. Showcase advanced automation solutions, including agentic AI and AI-powered workflows. Architect scalable, high-performance, and cost-efficient enterprise solutions. Provide strategic guidance on data architecture, API integrations, and multi- and hybrid-cloud environments. Lead key pre-sales activities such as executive presentations, technical workshops, RFP responses, and proof-of-concept engagements.

Partner with the broader Sprinklr ecosystem to validate requirements and deliver "art-of-the-possible" demonstrations. Apply design thinking and human-centered design principles to enterprise experience solutions. Travel up to 40% and remain local to key customer regions.

• Bachelor's degree in Computer Science, Mathematics, or Engineering;
  Master's degree preferred.
• 8+ years of experience in enterprise architecture, data architecture, and Contact Center/UC environments.
• 5+ years designing solutions within CCaaS platforms.
• Experience implementing AI-driven solutions for martech and social platforms.
• Expertise in cloud contact center ecosystems (e.g., Genesys, Amazon Connect, NICE, Five9).
• Strong communicator with the ability to translate technical concepts into business value.
• Demonstrated thought leadership through publishing, speaking, or industry engagement.
• Proven ability to lead deep architectural discovery engagements.

Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites:
Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability.

Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands.

We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We believe it is important to take time off - it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones.

We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify…