Application Support Analyst; PAQASJH

Position: Application Support Analyst (PA26Q3ASJH102)
Location: Greater London

## Application Support Analyst ()Apply locations:
London, UKtime type:
Full time posted on:
Posted Todayjob requisition :
R45417

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
** Job Description**###
** Role Purpose
** The person in this role will occupy a key position within Calastone as our client base and product range expands. This role will have specific accountability for Calastone’s production technology systems, for the on-boarding of clients and for the support of the QA team in testing of new code to enable new products, functionality and clients.###
** Key Responsibilities**
* **** Proactively monitor the production services.
Provide first line support to Calastone’s customers.
* Assist in the creation of a knowledge base to mitigate the number of escalations to the second line team.
* Work with the Client Delivery team to ensure that they have satisfied all pre-production checks/tests before they are released into production.
* Work with the QA team on a rotational basis to assist with quality assurance cycles and to obtain pre-release knowledge of new releases.
* Work closely with internal project staff to ensure that all production requirements are flagged and dealt with during customer on-boarding, ensuring smooth transition into production and to enhance the customer’s perception and experience of the Calastone service.
* Work with, and communicate to, all customers and internal technical staff during implementations.
* Deal with service incidents that arise and work to achieve a positive outcome in the shortest possible timeframe.
* Maintain Calastone’s reputation for high-quality service support and delivery.
* Contribute to all aspects of general business improvement.
** Required Knowledge & Experience
*** Good technical background.

Most desirable is experience of databases/SQL (ability to create and run own queries), MQ (any variant), SWIFT, ISO
15022, ISO
20022, FIX, XML, messaging authentication/ certification techniques and secure FTP environments.
* Application support and operations in a client facing, financial environment.
* Experience of project delivery life-cycles, in accordance with industry best practice.
* Knowledge of ITIL is beneficial.
* Knowledge of Salesforce is an advantage.* ### Business Level written and spoken English and Italian skills essential, Spanish language would be an additional asset.###
** Person Specification
*** Ability to stay calm and focused under pressure and able to positively direct customers, colleagues and service partners when resolving service issues.
* Team player in multi-disciplined environment.
* Strong work ethic and entrepreneurial approach.
* Passionate about quality and ‘getting it right’.
* Highest levels of professionalism, honesty and integrity.
* Willing to pursue a problem through to root cause identification.
* Attention to detail.
* Balanced individual able to critically appraise own strengths and weaknesses.
* An example setter by deed as well as words.
* Needs to be able to hold their corner and to be able to deal with a spirited work environment.
* Flexible attitude and willingness to work alternative shift pattern, including night shift, should that be necessary (especially during training period).A shift system is in operation, consisting of:
** Day Shift Early:
** 07:30 to 16:00 Monday to Friday, with 1 hour break (7.5 hours work), on Friday, you may be asked to perform late shift 17:30 to 02:00, with 1 hour break (7.5 hours work), or
**…